Assistant Store Manager

Swarovski; Cannock; Sur place; GBP 28 000 - 34 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Monthly bonus scheme

60% staff discount on RRP

30% Swarovski Created Diamonds- RRP

Résumé du poste

Swarovski in Cannock, United Kingdom, is seeking an Assistant Store Manager to drive exceptional customer experiences and commercial results. You will coach and empower your team, act as a role model, and step in for the Store Manager as needed to keep the store running smoothly.

The ideal candidate has 1–2 years in luxury retail, leadership experience, and a proactive, customer-focused mindset. You’ll work in a fast-paced environment with attractive benefits and opportunities for growth within

Qualifications

• 1–2 years of experience in a multicultural luxury retail environment.
• Some leadership and coaching experience.
• Excellent customer service skills and digital proficiency.
• Responsible and able to take ownership; curious, empathetic and results-driven.

Responsabilités

• Act as a role model, delivering outstanding customer service and brand experience
• Coach, motivate, and onboard team members to maximize performance
• Support recruitment, talent development, and employee relations
• Drive sales and support monthly plans and targets
• Oversee store operations, including inventory, cash handling, and compliance
• Step in for the Store Manager as needed

Connaissances

Customer service

Leadership

Coaching

Digital proficiency

Commercial mindset

People management

Description du poste

At Swarovski, your ideas are valued, your leadership is empowered, and your work helps build teams that deliver brilliance and create luxury moments every day. Ready to take the next step in your retail career with one of the most iconic brands in fashion and design? Join our retail team and help shape an environment where people grow, customers feel inspired, and performance sparkles. As an Assistant Store Manager, you’ll be a Swarovski advocate, supporting a positive work environment, delivering exceptional customer experiences, and driving commercial results. You’ll coach and empower your team, act as a role model, and help shape the store’s success every day.

About the Job

• Act as a role model, delivering outstanding customer service and brand experience
• Coach, motivate, and onboard team members to maximize performance
• Support recruitment, talent development, and employee relations
• Drive sales and support monthly plans and targets
• Oversee store operations, including inventory, cash handling, and compliance
• Step in for the Store Manager as needed

About You

• 1–2 years of experience in a multicultural retail environment, in luxury fashion, cosmetics, or lifestyle brands
• Some leadership and coaching experience
• A winning personality to easily establish a trustful relationship and empower others
• Excellent customer service skills and digital proficiency
• Responsible and able to take ownership
• Curious, empathetic, and results-driven team player with a commercial mindset

What We Offer

You can expect a range of benefits, including:

• Competitive salary
• Monthly bonus scheme
• Industry leading, generous staff discount (60% off the RRP) starting on your first day
• 30% off the RRP on Swarovski Created Diamonds
• Enhanced annual holiday entitlement
• 1 x paid Volunteering Day each year
• Food & refreshments provided in store to be enjoyed during your shift
• Staff Referral Bonus – up to £250
• Jubilee Awards to celebrate key service milestones
• Annual Awards to celebrate and recognize your achievements
• Season Ticket Loan
• Exclusive access to our Employee Assistance Programme provider, The Retail Trust; offering resources to support wellbeing including 24/7 access to a Virtual GP service.
• Access to our online benefits platform offering a wide range of retail, hospitality and entertainment discounts
• Opportunities for career development

About Swarovski

Swarovski creates crystal-based products of unique quality and craftsmanship that bring joy and celebrate individuality. Founded in Austria in 1895, we design, manufacture, and sell the world’s finest crystals, gemstones, Swarovski Created Diamonds, zirconia, jewelry, accessories, and home décor. Sustainability and responsibility are at the heart of our brand, from circular innovation to diversity, inclusion, and the philanthropic work of the Swarovski Foundation. We empower people to express their individuality with confidence and respect, and we believe that different perspectives make us stronger.

Swarovski is an equal opportunity employer. We are committed to fair, inclusive recruitment and to building a workplace where everyone feels they truly belong.

Joining Swarovski means being part of a bigger purpose. You can create a positive impact and work wonders by bringing your unique ideas to life. Together, we’ll inspire the world of interior décor, fashion, culture, film and entertainment.