Luxury Retail Lead: Inspire Teams & Drive Sales

SWAROVSKI; Reading; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Staff discount 60% off RRP

Monthly bonus

Season ticket loan

Volunteer day

Employee assistance programme

Job summary

Swarovski in Reading is seeking an Assistant Store Manager to lead a luxury retail team and deliver exceptional customer experiences while modeling brand standards daily.

You will coach and onboard staff, drive sales against monthly plans, and oversee store operations including inventory and cash handling. This role offers progression into store leadership and a generous staff discount, bonus scheme, and other benefits.

Qualifications

• 1–2 years of experience in a multicultural luxury retail environment (fashion/cosmetics/lifestyle).
• Some leadership and coaching experience.
• Ability to build trustful relationships and empower others.
• Excellent customer service skills and digital proficiency.

Responsibilities

• Act as a role model, delivering outstanding customer service and brand experience.
• Coach, motivate, and onboard team members to maximize performance.
• Support recruitment, talent development, and employee relations.
• Drive sales and support monthly plans and targets.
• Oversee store operations, including inventory, cash handling, and compliance.
• Step in for the Store Manager as needed.

Skills

Customer service

Leadership

Coaching

Digital proficiency

Ownership mindset

Multicultural experience

Tools

POS systems

Job description

Swarovski in Reading is seeking an Assistant Store Manager to lead a luxury retail team and deliver exceptional customer experiences while modeling brand standards daily.

You will coach and onboard staff, drive sales against monthly plans, and oversee store operations including inventory and cash handling. This role offers progression into store leadership and a generous staff discount, bonus scheme, and other benefits.