Luxury Retail Assistant Store Manager — Lead & Inspire

Swarovski; Cannock; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Monthly bonus scheme

60% staff discount on RRP

30% Swarovski Created Diamonds- RRP

Job summary

Swarovski in Cannock, United Kingdom, is seeking an Assistant Store Manager to drive exceptional customer experiences and commercial results. You will coach and empower your team, act as a role model, and step in for the Store Manager as needed to keep the store running smoothly.

The ideal candidate has 1–2 years in luxury retail, leadership experience, and a proactive, customer-focused mindset. You’ll work in a fast-paced environment with attractive benefits and opportunities for growth within

Qualifications

• 1–2 years of experience in a multicultural luxury retail environment.
• Some leadership and coaching experience.
• Excellent customer service skills and digital proficiency.
• Responsible and able to take ownership; curious, empathetic and results-driven.

Responsibilities

• Act as a role model, delivering outstanding customer service and brand experience
• Coach, motivate, and onboard team members to maximize performance
• Support recruitment, talent development, and employee relations
• Drive sales and support monthly plans and targets
• Oversee store operations, including inventory, cash handling, and compliance
• Step in for the Store Manager as needed

Skills

Customer service

Leadership

Coaching

Digital proficiency

Commercial mindset

People management

Job description

Swarovski in Cannock, United Kingdom, is seeking an Assistant Store Manager to drive exceptional customer experiences and commercial results. You will coach and empower your team, act as a role model, and step in for the Store Manager as needed to keep the store running smoothly.

The ideal candidate has 1–2 years in luxury retail, leadership experience, and a proactive, customer-focused mindset. You’ll work in a fast-paced environment with attractive benefits and opportunities for growth within