Lead IT Technician - Global User Support & Team Lead

ATG Europe; Harwell; On-site; GBP 40,000 - 60,000; Full time

Job summary

A space technology provider is seeking a Lead IT Technician to join their team in Harwell, UK. The role involves managing 1st and 2nd level IT support, maintaining technical documentation, and leading the local IT team. Candidates should have 8+ years of experience, a relevant degree, and strong customer service skills. The company is committed to diversity and welcomes all eligible candidates to apply.

Qualifications

• At least 8 years of relevant work experience.
• Fluency in English, both spoken and written.
• Willingness to occasionally work outside regular office hours.

Responsibilities

• 1st and 2nd level call resolution in various IT areas.
• Maintain, update, and integrate Knowledge Base.
• Manage the local IT Team.

Skills

1st and 2nd level call resolution

Microsoft Office365

Team leadership

Proactive customer-focused mindset

Technical support

Education

Vocational training in Information Technology

Bachelor’s Degree in Information Technology

Job description

A space technology provider is seeking a Lead IT Technician to join their team in Harwell, UK. The role involves managing 1st and 2nd level IT support, maintaining technical documentation, and leading the local IT team. Candidates should have 8+ years of experience, a relevant degree, and strong customer service skills. The company is committed to diversity and welcomes all eligible candidates to apply.