Lead IT & Information Support Specialist

Serco Limited; Swindon; On-site; GBP 30,000 - 42,000; Full time

Job summary

Serco Limited in Swindon is seeking a Lead Information Support Assistant to join the Defence Academy Information Hub (iHub). You will help manage information, IT services and assurance, ensuring colleagues have access to tools and support.

You will coordinate MODNET hardware and infrastructure changes, build Microsoft 365 environments with SharePoint and Teams, and provide practical technical guidance. The role also focuses on information governance and training new team members, driving

Qualifications

• Experience working within an Information Hub (iHub) or a similar IT environment.
• Strong IT literacy with knowledge of hardware, software, and infrastructure.
• Ability to communicate effectively with a wide range of stakeholders.
• Excellent attention to detail and the ability to manage competing priorities.
• Experience creating and managing Microsoft Teams environments would be advantageous.

Responsibilities

• Order hardware, software, and services through the MODNET Service Catalogue.
• Act as the focal point for MODNET hardware and infrastructure changes, outages, and third-party engineer visits.
• Build, manage, and support Microsoft 365 collaborative environments, including SharePoint and Microsoft Teams.
• Provide advice, guidance, and technical support to users on systems, applications, and device security.
• Support information management activities while ensuring policies, procedures, and standards are followed.
• Train, mentor, and support Information Support Assistants and contribute to continuous improvement across the team.

Skills

IT literacy

Stakeholder communication

Attention to detail

Prioritisation

Tools

Microsoft 365

SharePoint

Microsoft Teams

Job description

Serco Limited in Swindon is seeking a Lead Information Support Assistant to join the Defence Academy Information Hub (iHub). You will help manage information, IT services and assurance, ensuring colleagues have access to tools and support.

You will coordinate MODNET hardware and infrastructure changes, build Microsoft 365 environments with SharePoint and Teams, and provide practical technical guidance. The role also focuses on information governance and training new team members, driving