Lead Information Support Assistant

Serco Limited; Swindon; On-site; GBP 30,000 - 42,000; Full time

Job summary

Serco Limited in Swindon is seeking a Lead Information Support Assistant to join the Defence Academy Information Hub (iHub). You will help manage information, IT services and assurance, ensuring colleagues have access to tools and support.

You will coordinate MODNET hardware and infrastructure changes, build Microsoft 365 environments with SharePoint and Teams, and provide practical technical guidance. The role also focuses on information governance and training new team members, driving

Qualifications

• Experience working within an Information Hub (iHub) or a similar IT environment.
• Strong IT literacy with knowledge of hardware, software, and infrastructure.
• Ability to communicate effectively with a wide range of stakeholders.
• Excellent attention to detail and the ability to manage competing priorities.
• Experience creating and managing Microsoft Teams environments would be advantageous.

Responsibilities

• Order hardware, software, and services through the MODNET Service Catalogue.
• Act as the focal point for MODNET hardware and infrastructure changes, outages, and third-party engineer visits.
• Build, manage, and support Microsoft 365 collaborative environments, including SharePoint and Microsoft Teams.
• Provide advice, guidance, and technical support to users on systems, applications, and device security.
• Support information management activities while ensuring policies, procedures, and standards are followed.
• Train, mentor, and support Information Support Assistants and contribute to continuous improvement across the team.

Skills

IT literacy

Stakeholder communication

Attention to detail

Prioritisation

Tools

Microsoft 365

SharePoint

Microsoft Teams

Job description

As a Lead Information Support Assistant in our Defence Academy Information Hub (iHub) team, you'll play a key role in supporting effective information management, information assurance, and IT services across the Defence Academy. Your work will help colleagues access the tools, systems, and support they need to deliver important outcomes every day.

Working in a customer-focused environment, you'll help create impactful solutions through the management of Microsoft 365 collaborative environments, IT equipment, network support activities, and information services. Our work touches lives through the vital services we provide, and this role offers the opportunity to make a positive impact while continuing your own growth and development.

What you'll do as a Lead Information Support Assistant

• Order hardware, software, and services through the MODNET Service Catalogue.
• Act as the focal point for MODNET hardware and infrastructure changes, outages, and third-party engineer visits.
• Build, manage, and support Microsoft 365 collaborative environments, including SharePoint and Microsoft Teams.
• Provide advice, guidance, and technical support to users on systems, applications, and device security.
• Support information management activities while ensuring policies, procedures, and standards are followed.
• Train, mentor, and support Information Support Assistants and contribute to continuous improvement across the team.

Does this sound like you?

• Experience working within an Information Hub (iHub) or a similar IT environment.
• Strong IT literacy with knowledge of hardware, software, and infrastructure.
• Ability to communicate effectively with a wide range of stakeholders
• Excellent attention to detail and the ability to manage competing priorities.
• Experience creating and managing Microsoft Teams environments would be advantageous.