Data Centre Service Delivery Lead - Hybrid Swindon

Context Recruitment Limited; Swindon; Hybrid; GBP 65,000 - 75,000; Full time

Job summary

Context Recruitment Limited is recruiting for a Data Centre Service Delivery Manager in Swindon. This hybrid role focuses on owning client relationships and ensuring services are delivered in line with contractual obligations.

You will coordinate with technical and operational teams to align delivery with client needs and drive continuous improvements. You will manage client issues, escalate where needed, and lead regular service reviews with senior stakeholders to uphold an exceptional client

Qualifications

• Experience in data centre service delivery or operations.
• Experience managing client relationships in a technical environment.
• Good understanding of data centre operations and services.
• Confidence communicating with stakeholders at all levels.
• Experience managing service issues and escalations.
• Strong organisational and problem-solving skills.
• Excellent communication and relationship-building skills.
• Ability to work independently and coordinate multiple internal teams.

Responsibilities

• Manage relationships with key data centre clients.
• Act as the main point of contact for service delivery.
• Build strong relationships with senior client stakeholders.
• Coordinate client onboarding, installations and ongoing requirements.
• Manage client issues and escalations through to resolution.
• Work closely with technical and operational teams to deliver client requirements.
• Lead regular client service and performance reviews.
• Keep clients updated on orders, changes, incidents and delivery timescales.
• Identify ways to improve the overall client experience.

Skills

Data centre service delivery

Client relationship management

Data centre operations

Stakeholder communication

Issue management

Organizational skills

Communication skills

Multi-team coordination

Job description

Context Recruitment Limited is recruiting for a Data Centre Service Delivery Manager in Swindon. This hybrid role focuses on owning client relationships and ensuring services are delivered in line with contractual obligations.

You will coordinate with technical and operational teams to align delivery with client needs and drive continuous improvements. You will manage client issues, escalate where needed, and lead regular service reviews with senior stakeholders to uphold an exceptional client