Defence IT Service Delivery Lead - SC Cleared

Positiv Cohort; Farnborough; On-site; GBP 85,000 - 110,000; Full time

Job summary

Positiv Cohort in the United Kingdom is seeking an experienced IT Service Delivery Manager to lead critical defence IT services, ensuring SLAs and KPIs are met in a highly regulated environment. You will manage incidents, drive service improvements, and oversee change control while mentoring a dedicated team and engaging senior stakeholders to align with national security objectives.

Candidates must hold active SC Clearance and be a British national, with ITIL expertise and a track record of

Qualifications

• Proven IT service delivery management experience in defense or regulated environments.
• Active SC Clearance and UK nationality.
• Strong ITIL knowledge and change control experience.
• Experience with SLAs and KPIs and reporting requirements.

Responsibilities

• Lead IT service delivery to meet operational and strategic goals.
• Engage with stakeholders to align service delivery with expectations.
• Oversee incident, problem and change management processes.
• Drive service improvements and governance to ensure regulatory compliance.
• Manage budgets and resources for IT service delivery.
• Mentor and develop the IT team to deliver quality services.
• Prepare regular performance and compliance reports for senior management.

Skills

ITIL

Leadership

Stakeholder Mgmt

Incident Mgmt

Change Mgmt

Regulatory Compliance

Education

Degree in CS/IT/Engineering

Job description

Positiv Cohort in the United Kingdom is seeking an experienced IT Service Delivery Manager to lead critical defence IT services, ensuring SLAs and KPIs are met in a highly regulated environment. You will manage incidents, drive service improvements, and oversee change control while mentoring a dedicated team and engaging senior stakeholders to align with national security objectives.

Candidates must hold active SC Clearance and be a British national, with ITIL expertise and a track record of