Defence Application & BI Support Analyst

Serco; Idstone; On-site; GBP 40,000 - 56,000; Full time

Benefits offered by this job

Pension scheme

Internal courses and qualifications

Employee Assistance Programme

Wellbeing app

Discounts across retailers

Volunteer day

Job summary

Serco is seeking an Application Management Analyst at the Defence Academy in Swindon to ensure reliable application performance and data-driven decision making. You will develop BI reports with Power BI, support business apps, and drive improvements across the application portfolio to support training and operations.

You will collaborate with colleagues, manage competing priorities, and contribute to security and testing activities while delivering high-quality support and insights for

Qualifications

• Experience delivering BI reporting and analytics using Power BI.
• Second-line support for business applications across the Defence Academy.
• Strong troubleshooting and problem-solving abilities with a focus on quality.
• Excellent communication and stakeholder management skills.
• Experience with SharePoint and call-management systems like TOPdesk.
• Familiarity with CAFM Explorer or other facilities management tools.
• Ability to work in a collaborative team and manage competing priorities.

Responsibilities

• Deliver business intelligence and management reporting using Power BI
• Provide second-line support for business applications across the Defence Academy
• Resolve support requests, ensuring logging, procedures compliance, and SLAs
• Support enhancements for TOPdesk and CAFM Explorer throughout the lifecycle
• Conduct system testing for bespoke applications and COTS upgrades
• Assist with configuration, optimisation, and continuous improvement of business applications

Skills

Power BI

T-SQL

Troubleshooting

Communication

Stakeholder management

Team collaboration

Tools

SharePoint

TOPdesk

CAFM Explorer

Job description

Serco is seeking an Application Management Analyst at the Defence Academy in Swindon to ensure reliable application performance and data-driven decision making. You will develop BI reports with Power BI, support business apps, and drive improvements across the application portfolio to support training and operations.

You will collaborate with colleagues, manage competing priorities, and contribute to security and testing activities while delivering high-quality support and insights for