Lead, Hire Desk & Transport Operations

GAP Group; Bury St Edmunds; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Generous holiday entitlement

Life Assurance

Health & Wellness support

Job summary

GAP Group, the UK's leading equipment hire provider, is seeking a Welfare division manager to lead the Hire Desk and Transport operation and guide a team of Hire & Sales Coordinators and Drivers. You will deliver safe, efficient, and customer-focused service while driving revenue growth and operational excellence.

You will balance people leadership, customer relationships, and commercial performance in a fast-paced environment, with opportunities for career progression within an industry leader.

Qualifications

• Experience managing a hire desk, transport operation, or similar customer-facing team.
• Strong people management and coaching skills to develop others.
• Excellent organisational and administrative skills with high attention to detail.
• Outstanding communication with customers, colleagues and stakeholders.

Responsibilities

• Leading and managing the day-to-day operation of the Hire Desk and Transport function.
• Motivating, coaching, and developing a team of Hire & Sales Coordinators and Drivers.
• Driving revenue growth through proactive promotion of consumables, accessories, and additional hire opportunities.
• Monitoring transport performance to ensure deliveries and collections are completed on time.
• Ensuring the accurate processing of hires, off-hires, exchanges, and transport activities.
• Resolving customer queries, hire issues, and administrative discrepancies efficiently.
• Working closely with operational teams to maximise equipment availability and hire readiness.
• Maintaining compliance with company procedures, Health & Safety standards, and operational best practice.
• Reviewing key business reports and taking corrective action to improve performance and customer satisfaction.

Skills

People management

Coaching

Leadership

Commercial awareness

Operational excellence

Customer service

Health & Safety

Job description

GAP Group, the UK's leading equipment hire provider, is seeking a Welfare division manager to lead the Hire Desk and Transport operation and guide a team of Hire & Sales Coordinators and Drivers. You will deliver safe, efficient, and customer-focused service while driving revenue growth and operational excellence.

You will balance people leadership, customer relationships, and commercial performance in a fast-paced environment, with opportunities for career progression within an industry leader.