Lead Generation Team Manager

Time Recruitment Solutions Ltd; Manchester; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Performance bonus

Annual salary reviews

Enhanced pension contribution

Life assurance

Job summary

Time Recruitment Solutions Ltd in Manchester City Centre is hiring a Lead Generation Team Manager to oversee a 10+ person team. You will drive performance, coach staff, and ensure high-quality customer engagement and lead conversion while managing external lead providers.

You will lead performance reviews, monitor KPIs, and collaborate with internal colleagues to ensure smooth progression of qualified enquiries. A guaranteed bonus is part of the package.

Qualifications

• Experience leading a lead generation, telesales, or contact centre team.
• Proven ability to coach and develop high-performing teams.
• Strong reporting and analytical capabilities.
• Excellent communication and stakeholder management skills.
• Experience operating in a KPI-driven environment.

Responsibilities

• Lead, motivate and develop a team of 10+ Lead Generation Advisors.
• Manage performance against KPIs, targets and SLAs.
• Deliver coaching, training and performance reviews.
• Build relationships with external lead generation partners.
• Analyze performance data to improve conversion rates and efficiencies.
• Support recruitment and onboarding of new team members.
• Allocate workloads and manage resources across the department.
• Coordinate with internal teams for progression of enquiries.
• Support senior management and deputise when required.
• Drive a high-performance culture focused on quality and customer outcomes.

Skills

Leadership

People management

KPIs

Coaching

Stakeholder management

Communication

Data analysis

Tools

Proclaim

Job description

Lead Generation Team Manager

Manchester City Centre

Full-Time | + Guaranteed Bonus

Time Recruitment Solutions are proud to be the preferred recruitment partner for an established and rapidly growing legal services organisation in Manchester City Centre.

The Role

As Lead Generation Team Manager, you\'ll be responsible for overseeing a team of advisors, driving performance, developing talent, and ensuring the highest standards of customer engagement and lead quality.

You\'ll also be instrumental in building and maintaining relationships with external lead providers while supporting the wider operational success of the business.

Key Responsibilities

• Lead, motivate and develop a team of 10+ Lead Generation Advisors.
• Manage team performance against KPIs, targets and service level agreements.
• Deliver regular coaching, training and performance reviews.
• Build and maintain strong relationships with external lead generation partners.
• Analyse performance data and identify opportunities to improve conversion rates and efficiencies.
• Support recruitment, onboarding and ongoing development of new team members.
• Allocate workloads and manage resources across the department.
• Work closely with internal departments to ensure the smooth progression of qualified enquiries.
• Support senior management and deputise when required.
• Drive a positive, high-performance culture focused on quality and customer outcomes.

Essential Experience

• Previous experience managing a lead generation, telesales, customer acquisition, claims handling or contact centre team.
• Strong leadership and people management skills.
• Experience operating within a KPI-driven environment.
• Ability to coach and develop high-performing teams.
• Excellent communication and stakeholder management skills.
• Strong reporting and analytical capabilities.

Highly Desirable

• Experience within Housing Disrepair, Legal Services or Claims Management.
• Previous exposure to managing third-party lead providers.
• Experience using CRM or case management systems such as Proclaim.

Personal Attributes

• Organised and detail orientated.
• Confident communicator at all levels.
• Commercially focused and results driven.
• Strong relationship-building skills.
• Positive and motivational leadership style.
• Able to thrive in a fast-paced environment.
• Passionate about delivering excellent customer outcomes.

Package & Benefits

• Competitive salary dependent on experience.
• Performance-related bonus scheme.
• Annual salary reviews.
• 25 days holiday plus bank holidays.
• Additional day off for your birthday.
• Enhanced employer pension contribution.
• Company sick pay.
• Life assurance benefits.
• Subsidised gym membership.
• Employee Assistance Programme.
• Ongoing training and development.
• Clear career progression opportunities.
• Modern Manchester City Centre offices.