Lead Diagnostic Technician

Waymo; Greater London; Hybrid; GBP 60,000 - 65,000; Full time

Job summary

A leading autonomous driving company in Greater London is seeking a Technical Expert to lead and support the management of their fleet service teams. The role requires over 5 years of experience in automotive engineering, strong communication skills, and expertise in automotive diagnostics. The successful candidate will manage complex technical issues, develop training content, and ensure quality standards are met. A competitive salary between £60,000 and £65,000 is offered, along with eligibility for a bonus program and company benefits.

Benefits

Bonus program

Equity incentive plan

Generous benefits program

Qualifications

• 5+ years experience in an automotive technician or automotive engineering role.
• Experience servicing electric or hybrid vehicles (high voltage qualification preferred).
• Strong verbal, written, and interpersonal communication skills.

Responsibilities

• Lead as a Technical Expert to solve complex issues.
• Provide support to minimize vehicle downtime.
• Administer training to fleet service teams.
• Ensure compliance with service and quality standards.
• Document technical knowledge and best practices.

Skills

Automotive diagnostic strategies

Communication skills

Analytical skills

Project management

Troubleshooting

Education

IMI qualifications and accreditations

Tools

Automotive diagnostic tools

Job description

Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo’s fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states.

Waymo Operations exists to deliver the Waymo Driver to the world. We are a global team building and scaling the world's first and leading autonomous fleet and operations platform. From component sourcing to end customer management, we enable and create value for Waymo through scaled and orchestrated deployment of the Waymo Driver. At Waymo, we are dedicated to building a culture that promotes collaboration and celebration. We value our team members' unique backgrounds, perspectives, and experiences and support and encourage all team members to share their ideas to help Waymo better serve the communities in which we operate.

In this hybrid role, you will report to Waymo Operations.

You will:

• Lead as a Technical Expert: Leverage in-depth knowledge and troubleshooting expertise to address complex issues outside of documented standard operating procedures. Engage with Waymo Engineering teams and OEM partners to resolve concerns.
• Provide Partner Support: Minimize vehicle downtime by managing escalations from partner technicians facing novel or complex issues. Guide these diagnostics remotely and in-person.
• Administer & Develop Training: Conduct on-the-job training (including train-the-trainer) to fleet service teams as a certified instructor. Assist in the continuous development of training content.
• Maintain Quality Standards: Ensure market adherence to service and quality assurance standards that drive safety and consistency. Conduct regular audits and assessments to verify compliance.
• Document Technical Knowledge: Develop and maintain technical documentation, troubleshooting guides, operating procedures, and best practices to support fleet service teams.

You have:

• 5+ years experience in an automotive technician or automotive engineering role
• Mastery of automotive diagnostic strategies and tools covering mechanical, electrical, and networking (e.g. CAN)
• Demonstrated experience in managing multiple projects simultaneously while ensuring timely delivery and quality outcomes
• Strong verbal, written, and interpersonal communication skills, with the ability to work effectively with cross-functional teams, external partners, and executives
• Analytical skills to identify developmental opportunities and communicate them effectively
• Experience servicing electric or hybrid vehicles (high voltage qualification preferred)

We prefer:

• IMI qualifications and accreditations
• Experience building or servicing autonomous vehicles or technology
• Experience administering technical training
• Experience designing, improving, and deploying operational processes using change management best practices
• Experience with technical writing and technical documentation
• Familiarity with fleet operations or fleet management principles

The expected base salary range for this full-time position is listed below. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level. Waymo employees are also eligible to participate in Waymo’s discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements.

Salary Range £60,000 — £65,000 GBP