Lead Broker/Account Executive - FINEX Cyber & Technology Practice

Willis Towers Watson; Ipswich; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A global insurance firm based in Ipswich seeks a skilled professional to manage a portfolio of cyber insurance clients. You will support client renewals, build trusted relationships, and collaborate with internal experts to deliver tailored solutions. Ideal candidates have client service experience and strong communication skills. Benefits include extensive leave, health coverage, a comprehensive pension scheme, and flexible working options.

Benefits

25 days of annual leave

Private healthcare

Pension scheme with company match

Flexible hybrid working options

Employee assistance programme

Volunteer day

Qualifications

• Experience in client service or broking is required.
• Strong communication and relationship-building skills are essential.
• Detail-oriented and proactive individuals will thrive in this role.
• Willingness to learn and grow is important for candidates.

Responsibilities

• Manage a portfolio of cyber insurance clients.
• Support renewals, retention, and client growth.
• Collaborate with internal experts for tailored solutions.
• Build trusted relationships with clients and colleagues.
• Understand client needs and negotiate with insurers.

Skills

Client service experience

Efficient communication

Relationship-building skills

Organised and detail-focused

Proactive approach

Education

ACII or cyber qualifications

Job description

Description

The Role

You’ll manage a portfolio of UK-based clients, support new business opportunities, and collaborate with senior colleagues to deliver tailored insurance solutions. You’ll also contribute to broking strategy and placements, helping shape the future of cyber risk management. As part of the team, you will:

Client Relationships

• Manage a portfolio of cyber insurance clients
• Support renewals, retention, and growth
• Collaborate with internal experts to deliver tailored solutions
• Build trusted relationships with clients and colleagues.

Broking & Placement

• Understand client needs and risks
• Prepare market submissions and negotiate with insurers
• Support complex placements with senior colleagues
• Ensure compliance and accurate documentation.

Operational Support

• Maintain systems and records
• Help track revenue and support budgeting
• Deliver consistent, high-quality service
• Work with teams across WTW to coordinate client solutions.

Qualifications

The Requirements

• Experience in client service or broking (cyber or technology professional indemnity preferred)
• Efficient communication and relationship-building skills
• Organised, detail-focused, and proactive
• Willingness to learn and grow – ACII or cyber qualifications a plus
• Comfortable working in a collaborative, hybrid environment.

WTW Benefits

Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued, and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email [e-mail]