Application Support Team Leader - Tech Firm - £55,000-£65,000 + Bonus

Hunter Bond; Bracknell; In loco; GBP 55.000 - 65.000; Tempo pieno

Descrizione del lavoro

A technology recruitment firm is seeking an Application Support Team Leader in Bracknell, UK. This role involves leading a busy support team, managing critical incidents, and maintaining customer relationships. Candidates should have proven experience in a leadership role and SQL skills. This is a full-time position offering a salary between £55,000 and £65,000, plus a bonus. The role requires a proactive approach to driving improvements and mentoring team members.

Competenze

• Proven experience in a leadership role within application support.
• Ability to work efficiently under pressure and manage critical incidents.

Mansioni

• Assure and improve support function efficiency.
• Handle escalations and coordinate responses during incidents.
• Build and maintain strong relationships with customers.
• Provide mentoring and guidance to Engineers.
• Take ownership of critical issues.
• Drive continuous improvement.
• Work with other teams to provide product insights and relay bugs.
• Drive training and development.
• Contribute technically to incidents.
• Deliver and take responsibility for service reviews.

Conoscenze

Experience working in an Application Support Team Lead capacity

SQL

Descrizione del lavoro

Application Support Team Leader – Tech Firm – £55,000‑£65,000 + Bonus

This range is provided by Hunter Bond. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Hunter Bond.

Job title

Application Support Team Leader

The role

My client are looking to add an Application Support Team Leader to their ranks in a particularly busy period.

Responsibilities

• Assuring and improving Support function efficiency
• Handling escalations and coordinating responses during incidents
• Building and maintaining strong relationships with customers
• Providing mentoring and guidance to Engineers
• Taking ownership of critical issues
• Driving continuous improvement
• Working hand in hand with other teams to provide Product related insights and relaying bugs
• Driving training and development
• Contributing technically to incidents
• Delivering and taking responsibility for service reviews

Core skills required

• Experience working in an Application Support Team Lead capacity
• SQL

Senior level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

Industries

Technology, Information and Media, and Software Development

Please apply ASAP for more information.