Application Support Engineer

Spectrum IT Recruitment; Fareham; Hybrid; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Benefits

Job summary

Spectrum IT Recruitment is seeking an Application Support Engineer in Fareham (Hybrid) to deliver expert support for business-critical applications. You will troubleshoot issues, engage with clients, and collaborate with developers to implement improvements.

The role emphasizes problem-solving, clear communication, and efficient ticket resolution, with a salary in the £30k–£35k range plus benefits.

Qualifications

• Commercial experience in application/software support.
• Exposure to C#, SQL, JSON, JavaScript, HTML, IIS, SQL Server.
• Strong problem-solving and analytical skills.
• Excellent communication (technical non-technical).
• High attention to detail and organisation.
• Self-motivated with a willingness to learn.

Responsibilities

• Providing technical support and resolving application issues within agreed SLAs.
• Troubleshooting and managing client tickets from start to resolution.
• Working closely with stakeholders, analysts, and developers.
• Communicating clearly with clients and delivering excellent customer service.
• Gathering requirements for system changes (RFCs) and supporting their delivery.
• Testing, documenting, and supporting application updates.
• Assisting with debugging and implementing improvements (training provided).
• Contributing to team development and continuous improvement initiatives.

Skills

C#

SQL

JavaScript

JSON

HTML

IIS

SQL Server

Postman

XMLSpy

Visual Studio

Azure DevOps

Git

Tools

Postman

XMLSpy

Visual Studio

Azure DevOps

Git

Job description

Application Support Engineer Software Support Product Support

• C#, SQL, JavaScript
• Hybrid Working - Fareham, Hampshire
• £30,000 - £35,000 + benefits

We're looking for a driven Application Support Engineer to join my client and help deliver exceptional customer support for business-critical applications. If you enjoy problem-solving, working with clients, and collaborating with developers to deliver real solutions, this could be the role for you.

What You'll Be Doing

• Providing technical support and resolving application issues within agreed SLAs
  Troubleshooting and managing client tickets from start to resolution
  Working closely with stakeholders, analysts, and developers
  Communicating clearly with clients and delivering excellent customer service
  Gathering requirements for system changes (RFCs) and supporting their delivery
  Testing, documenting, and supporting application updates
  Assisting with debugging and implementing improvements (training provided)
  Contributing to team development and continuous improvement initiatives

Skills Required

• Must have commercial experience in application/software support
• Exposure to C#, SQL, JSON, JavaScript, HTML, IIS, SQL Server
• Strong problem-solving and analytical skills
• Excellent communication (technical non-technical)
• High attention to detail and organisation
• Self-motivatwith a willingness to learn

Highly Desirable:

• Knowledge of Agile, DevOps, and software lifecycle
• Understanding of APIs
• Experience with tools like Postman or XMLSpy
• Familiarity with Visual Studio, Azure DevOps, Git