Lead Application Support Engineer Drive Customer Excellence

Langland Consultants; Sutton Coldfield; On-site; GBP 40,500 - 49,500; Full time

Benefits offered by this job

Basic salary up to £45k

Pension

25 Days Holidays

Company Bonus

Job summary

A leading software solutions firm in the United Kingdom seeks a Support Lead Engineer to coordinate a team and enhance customer service. The candidate must demonstrate expertise in SQL and application support, ensuring high performance and customer satisfaction. Responsibilities include mentoring team members, reviewing technical support needs, and building a comprehensive knowledge base. Benefits include a competitive salary up to £45k, pension, and company bonus. This role offers significant opportunities for professional development in an evolving environment.

Qualifications

• Proven track record in delivering an excellent service to customers and key stakeholders.
• Must demonstrate technical ability at all support levels and understand links into Implementation and Development.
• Candidates must have some exposure to SQL and programming.

Responsibilities

• Coordinate and motivate the application support team.
• Ensure SLA commitments are met with exceptional customer service.
• Review technical support requirements and implement efficient support solutions.
• Mentor team members and highlight service improvements.

Skills

SQL knowledge

Excellent problem-solving skills

Experience in Application Support

Understanding of Programming

Strong communication skills

Time management skills

Tools

MS & Windows Infrastructure

T-SQL

SQL Server

Job description

A leading software solutions firm in the United Kingdom seeks a Support Lead Engineer to coordinate a team and enhance customer service. The candidate must demonstrate expertise in SQL and application support, ensuring high performance and customer satisfaction. Responsibilities include mentoring team members, reviewing technical support needs, and building a comprehensive knowledge base. Benefits include a competitive salary up to £45k, pension, and company bonus. This role offers significant opportunities for professional development in an evolving environment.