Lead Advice Sessions & Volunteer Development

THE NATIONAL ASSOCIATION OF CITIZENS ADVICE BUREAUX; Aylesbury, Buckingham, Chesham, High Wycombe; On-site; GBP 25,000 - 28,000; Full time

Job summary

The National Association of Citizens Advice Bureaux is seeking an Advice Session Supervisor (or Trainee Supervisor) to lead and develop our advice service across Buckinghamshire. You will supervise advice sessions, support volunteers and staff, and maintain high standards in delivering accurate, empathetic guidance.

This permanent, office-based role offers 37 hours a week with flexible working patterns and a pro rata salary of £25,000–£28,000, depending on experience.

Responsibilities

• Supervise advice sessions to ensure quality and consistency.
• Guide and develop volunteers and staff to maintain high service standards.
• Collaborate to refine processes and implement best practices across channels.

Job description

The National Association of Citizens Advice Bureaux is seeking an Advice Session Supervisor (or Trainee Supervisor) to lead and develop our advice service across Buckinghamshire. You will supervise advice sessions, support volunteers and staff, and maintain high standards in delivering accurate, empathetic guidance.

This permanent, office-based role offers 37 hours a week with flexible working patterns and a pro rata salary of £25,000–£28,000, depending on experience.