Lead Advice Sessions Supervisor

CITIZENS ADVICE REIGATE AND BANSTEAD LIMITED; Redhill; On-site; GBP 29,000 - 33,000; Full time

Job summary

CITIZENS ADVICE REIGATE AND BANSTEAD LIMITED is seeking an experienced Advice Session Supervisor to lead and supervise our adviser team. The role focuses on coordinating advice sessions and maintaining quality targets within a busy charity environment.

The successful candidate will be self-motivated, with strong people skills, excellent written and verbal communication, and the ability to use a range of IT systems. Office-based role in Redhill and Banstead; rolling applications accepted.

Qualifications

• Experience supervising a team of advisers in a charity setting.
• Strong communication and people skills with a compassionate approach.
• Ability to coordinate sessions and meet quality targets.

Responsibilities

• Supervise and coordinate adviser sessions to ensure quality targets.
• Provide support to volunteer advisers and monitor performance.
• Collaborate with the team to maintain service standards.

Skills

Team supervision

Education

Citizens Advice qualification

Tools

CRM systems

Job description

CITIZENS ADVICE REIGATE AND BANSTEAD LIMITED is seeking an experienced Advice Session Supervisor to lead and supervise our adviser team. The role focuses on coordinating advice sessions and maintaining quality targets within a busy charity environment.

The successful candidate will be self-motivated, with strong people skills, excellent written and verbal communication, and the ability to use a range of IT systems. Office-based role in Redhill and Banstead; rolling applications accepted.