Advice Session Supervisor/Trainee Supervisor

THE NATIONAL ASSOCIATION OF CITIZENS ADVICE BUREAUX; Aylesbury, Buckingham, Chesham, High Wycombe; On-site; GBP 25,000 - 28,000; Full time

Job summary

The National Association of Citizens Advice Bureaux is seeking an Advice Session Supervisor (or Trainee Supervisor) to lead and develop our advice service across Buckinghamshire. You will supervise advice sessions, support volunteers and staff, and maintain high standards in delivering accurate, empathetic guidance.

This permanent, office-based role offers 37 hours a week with flexible working patterns and a pro rata salary of £25,000–£28,000, depending on experience.

Responsibilities

• Supervise advice sessions to ensure quality and consistency.
• Guide and develop volunteers and staff to maintain high service standards.
• Collaborate to refine processes and implement best practices across channels.

Job description

Advice Session Supervisor/Trainee Supervisor

Job summary

• Salary: £25,000 to £28,000 pro rata – depending on experience
• Location: Aylesbury/Buckingham/Chesham/High Wycombe – Occasional home working available.
• Workplace: Office based
• Contract: Permanent
• Working pattern: Flexible
• Hours per week: 37

About the role

As an Advice Session Supervisor (or Trainee Supervisor) at Citizens Advice Bucks, you will play a vital role in supporting our advice service across Buckinghamshire. You’ll supervise advice sessions, guide and develop volunteers and staff, and ensure high standards in the delivery of advice across all channels.

This role requires a blend of people management, quality assurance, and service improvement, with a focus on ensuring every client receives effective, accurate, and empathetic support. You will work collaboratively to refine processes, implement best practices, and create a positive, inclusive environment.

Whether you're an experienced adviser ready to step into a leadership role or looking to grow into one through training, we offer the support and development you need to thrive in a role that directly impacts our communities.