Advice Services Manager - Lead Advisers, Drive Impact

Citizens Advice Scotland; Glasgow; Hybrid; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Cycle to work

Blended working

Personal development

Job summary

Glasgow North West Citizens Advice Bureau is recruiting an Advice Services Manager to lead the day-to-day delivery and quality of advice services across multiple funded projects. You will line-manage paid advisers and support volunteers while ensuring services meet funder expectations and CAB requirements.

This hands-on role combines team leadership, supervision, case checking, and project coordination to maintain high standards in welfare rights guidance and client support.

Qualifications

• Experience delivering advice services in the welfare rights sector.
• Strong leadership and team supervision skills.
• Ability to coordinate multiple funded projects and maintain quality standards.

Responsibilities

• Oversee day-to-day delivery and quality of advice services across funded projects.
• Line manage paid advisers and support volunteer advisers.
• Ensure services are well-organised, responsive, and delivered to funder expectations.
• Coordinate project activity and maintain consistent advice quality across the service.

Skills

Team Leadership

Line Management

Welfare Rights Knowledge

Advisory Services

Project Coordination

Job description

Glasgow North West Citizens Advice Bureau is recruiting an Advice Services Manager to lead the day-to-day delivery and quality of advice services across multiple funded projects. You will line-manage paid advisers and support volunteers while ensuring services meet funder expectations and CAB requirements.

This hands-on role combines team leadership, supervision, case checking, and project coordination to maintain high standards in welfare rights guidance and client support.