Advice Session Supervisor/Trainee Supervisor

Citizens Advice; High Wycombe; On-site; GBP 32,000 - 42,000; Full time

Job summary

Citizens Advice Bucks is seeking an Advice Session Supervisor (or Trainee Supervisor) to oversee advice sessions and support Buckinghamshire’s communities. You will guide volunteers and staff, ensuring accurate, empathetic client support across all channels.

This role blends people management, quality assurance and service improvement, with opportunities for training to grow into leadership. You’ll refine processes, promote best practices and foster an inclusive, supportive environment for

Qualifications

• Blend of people management, quality assurance and service improvement.
• Willingness to grow into leadership through training is valued.

Responsibilities

• Supervise advice sessions and ensure high-quality delivery across channels.
• Guide and develop volunteers and staff to maintain standards.
• Collaborate to refine processes and implement best practices.
• Create a positive, inclusive environment and support service improvements.

Skills

People management

Quality assurance

Service improvement

Leadership

Job description

As an Advice Session Supervisor (or Trainee Supervisor) at Citizens Advice Bucks, you will play a vital role in supporting our advice service across Buckinghamshire. You'll supervise advice sessions, guide and develop volunteers and staff, and ensure high standards in the delivery of advice across all channels.

This role requires a blend of people management, quality assurance, and service improvement, with a focus on ensuring every client receives effective, accurate, and empathetic support. You will work collaboratively to refine processes, implement best practices, and create a positive, inclusive environment.

Whether you're an experienced adviser ready to step into a leadership role or looking to grow into one through training, we offer the support and development you need to thrive in a role that directly impacts our communities.