Land Rover Service Advisor

Land Rover Droitwich; Charlton; Sur place; GBP 32 000 - 40 000; Plein temps

Avantages offerts par ce poste

25 days holiday plus bank holidays

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Listers Benefits – discounts on shops,

Long service and loyalty incentives

Staff referral scheme

In-house, manufacturer & professional

Company Events (Land Rover)

Résumé du poste

Land Rover Droitwich is seeking a Service Advisor to join our Droitwich dealership. The role involves handling customer vehicles, coordinating with the workshop, and delivering a seamless service experience from arrival to handover.

The position operates Monday to Friday 08:00–18:00 with Saturday rota shifts, and includes an OTE of £40,000. You will work in a busy environment, aiming to exceed targets, upsell services, and maintain high customer satisfaction.

Qualifications

• Passion for delivering an excellent customer service experience.
• Well-presented with a desire, attitude and character to succeed.
• Previous experience in a customer service role, ideally meeting targets.
• Good organisation and administrative skills; knowledge of dealer management systems is an advantage.
• Motor trade or car dealership experience preferred but not essential; full training provided.

Responsabilités

• Book customer vehicles in for maintenance/repairs and liaise with workshop to schedule workload.
• Meet customers on arrival and provide a seamless service from drop-off to handover.
• Update customers on progress and authorise additional work with follow-up calls.
• Coordinate with Workshop, Parts and Sales to ensure timely vehicle readiness.

Connaissances

Customer service

Organisation

Communication

Teamwork

Outils

Dealer management system

Description du poste

Job Introduction

We are recruiting for a Service Advisor to join our Land Rover Dealership in Droitwich.

The hours of work are Monday - Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis.

Salary includes a basic salary plus a monthly bonus, with an OTE of £40,000.

Role and Responsibilities

You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment. Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and up selling our full range of services.

• Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload
• Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
• Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
• Liaising with the Workshop, Parts and Sales department to ensure customers vehicles are ready on time.

About you

• You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers
• A well-presented individual with a desire, attitude and character to succeed
• Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives
• You will have good organisation and administrative skills, knowledge of dealer management systems would be an advantage but is not essential.
• Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.

What we offer

• 25 days holiday plus bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Staff referral scheme
• In-house, manufacturer & professional qualifications
• Company Events