Parts Advisor

Listers; Hereford; On-site; GBP 33,000 - 41,000; Full time

Benefits offered by this job

25 days holiday plus bank holidays

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Listers Benefits - discounts on Retail

Long service and loyalty incentives

Staff referral scheme

In-house, manufacturer & professional

Company Events

Job summary

Listers Group Limited's Land Rover dealership in Hereford is seeking a Parts Advisor. You will work 45 hours a week, Monday to Friday with 1 in 3 Saturday mornings on a rota. You will supply Land Rover parts to the public, trade clients and our workshops, playing a key role across sales, service and parts.

This position offers a basic salary plus a monthly bonus and an OTE of £37,000. The right candidate will have experience in a dealership parts role or motor factor knowledge, with excellent

Qualifications

• We are seeking an experienced Parts Advisor in a dealership or with motor factor knowledge.
• Able to learn quickly and build rapport with clients.
• Proactive, sales focused and committed to outstanding customer service.
• Excellent communication and organisational skills in a fast-paced environment.

Responsibilities

• The work includes front desk service and handling deliveries.
• Pre-picking parts for workshop job cards and checking stock availability.
• Handling inbound and outbound enquiries to build client relationships with product knowledge.
• Ensuring consumables and service parts are replenished for workshops and trade/retail customers.
• Processing warranty claims and completing relevant administration.
• Develop knowledge of Land Rover parts and how they function.

Skills

Customer service

Sales driven

Communication

Organisational skills

Job description

Job Introduction

We are recruiting for a Parts Advisor to join our Land Rover Dealership in Hereford. You will work 45 hours per week, covering Monday to Friday as well as 1 in 3 Saturday mornings on a rota basis.

Salary includes a basic salary plus a monthly bonus, with an OTE of £37,000.

A Parts Advisor is a key role interacting with all areas of the business including sales, service and our clients. You will be directly involved in supplyingLand Rover parts to the general public, trade clients and our own workshops. This role would perfectly suit a highly - motivated individual with experience and a passion for providing exceptional levels of customer service for one of the world’s leading car brands.

This is an exceptional opportunity for the successful individual to develop, learn and forge a career within parts with Listers Land Rover.

Role and Responsibilities

• The work is diverse, and you’ll be working both behind the scenes receiving deliveries and at the front desk serving our clients.
• You will be responsible for pre-picking parts for the workshop job cards, picking parts for client orders and checking availability of stock from various enquiries.
• Through in-bound and out-bound telephone enquiries, walk in clients, and internet enquiries you will be developing client relationships through providing good product knowledge and creating an effective first impression.
• Ensuring consumables and service parts are regularly replenished providing a swift service to our workshop and other departments as well as our trade/retail customers.
• Handles warranty claims processing (relating to parts issues) and completes all relevant administration promptly and accurately (including customer records and invoicing).
• You’ll develop knowledge of our premium Land Rover products to understand the purpose of vehicle parts and how they function.

About you

• We are looking for someone with previous experience working as a parts advisor within a dealership or you will have gained motor factor knowledge in a similar role with another franchise or specialist parts company.
• However, if you have a good understanding of cars & the ability to learn, we are happy to train the right candidate.
• The ability to quickly establish and build rapport with our clients.
• You should be proactive; sales driven and maintain an outstanding level of customer service.
• You must have excellent communication & organisational skills while working well in a fast-paced environment.
• A professional individual who is able to work towards tight deadlines.

What we offer

• 25 days holiday plus bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits - discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Staff referral scheme
• In-house, manufacturer & professional qualifications
• Company Events

Why Listers?

Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK. There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be Listers has a career for you.