Service Advisor

Dick Lovett Land Rover Melksham; Melksham; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Rewards platform – Gym & high street 1

Contributory Pension Scheme

Regular Pay Reviews

Life Assurance

Servicing, Parts and Accessories 10%+?

Employee Assistance Programme

Staff Referral Scheme

Learning and Development

Enhanced Family Leave

Onsite Parking

Discounts on Servicing, Parts and A c

Job summary

Dick Lovett Land Rover Melksham is seeking a proactive Service Advisor to provide outstanding customer service for servicing and repairs at our premium dealer. You will manage bookings, explain required repairs, and work closely with the Workshop to meet timelines.

The role requires previous Service Advisor experience, a full UK driving licence, and excellent communication skills. You will join a supportive team in a busy, customer‑facing environment with manufacturer training and development

Qualifications

• Previous experience in a Service Advisor role is essential.
• A Full UK Driving Licence is essential.
• Strong communication and listening skills with a customer-focused approach.
• Organised, adaptable, and confident in a fast-paced environment.
• Knowledge of automotive products and services is preferred.

Responsibilities

• Deliver a great experience for customers in servicing and repairs.
• Book services.
• Communicate required repairs to customers.
• Collaborate with Workshop team to meet agreed times.

Skills

Service advisor experience

UK driving licence

Customer service

Communication skills

Organisation

Job description

• Rewards platform – Gym & high street discounts
• Contributory Pension Scheme
• Regular Pay Reviews
• Life Assurance
• Servicing, Parts and Accessories Discounts
• Employee Assistance Programme
• Staff Referral Scheme
• Learning and Development
• Enhanced Family Leave
• Onsite Parking

Dick Lovett Land Rover Melksham is looking for an enthusiastic and customer-focused Service Advisor to join our team.

At Dick Lovett, we believe in Customer Satisfaction through Staff Satisfaction, creating a supportive environment where our people can thrive and deliver exceptional service.

If you share the values of the Land Rover brand and Dick Lovett Group, can manage a busy workload, and are passionate about delivering outstanding customer service, we'd love to hear from you.

Key Responsibilities

Key responsibilities:

• Deliver a great experience for our customers in for servicing and repairs
• Booking services
• Communicating any required repairs to our customers
• Work collaboratively with the Workshop team to ensure all tasks are completed to the agreed time scales

Essential Skills and Qualifications

Essential Qualifications:

• Previous experience in a Service Advisor role is essential for this role.
• A Full UK Driving Licence is also essential for this position.
• A natural communicator with outstanding listening skills and a genuine passion for customer care.
• Organised, adaptable, and confident—ready to thrive in a busy, energetic setting.
• Professional, presentable, and knowledgeable about automotive products and services.

If you are looking to take the next step in your career as a Service Advisor and develop your expertise within a premium automotive brand, this is an excellent opportunity to join an official Land Rover retailer. You will benefit from comprehensive manufacturer training, gain exposure to the latest vehicle technologies, and build the skills needed to thrive in an evolving automotive industry.

We offer a competitive package and are happy to discuss earning potential based on your experience.

In 2017, we opened our doors to our first Jaguar Land Rover dealership. With large new and used car showrooms and a drive-in service centre, the facility was created with customers in mind with a warm, modern design, featuring a barista bar and lounge style waiting areas. Along with a 21-bay workshop, we are able to provide a sales and aftersales experience befitting of this fine British marque.

Our Jaguar Land Rover dealership is located off the A350, which joins the M4 motorway at Junction 17, and is easily commutable from Chippenham, Bath, Trowbridge, and Westbury.

Working in the Service Team means that no two days are ever the same. As a member of our Service Team, whether you are front of house, assisting customers with their service enquiries, or behind the scenes assessing a vehicle's safety, you will be responsible for ensuring that our customers receive the very best customer service long after they’ve purchased their car or motorcycle from us.

I go to work with a smile and leave with a smile due to the bond and close-knit group that I work with.