Land Rover Service Advisor

Listers Group; Droitwich Spa; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

25 days holiday plus bank holidays

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Listers Benefits

Job summary

Listers Group's Land Rover dealership in Droitwich seeks a Service Advisor to deliver outstanding customer service in a busy environment. You will welcome customers, book vehicles for maintenance, and liaise with the workshop to schedule work and manage timelines.

You will update customers on progress, discuss additional work, and collaborate with Workshop, Parts and Sales to ensure timely handover. A professional, well-presented candidate with strong administrative skills and the ability to hit

Qualifications

• Experience in customer service, target-driven to deliver satisfaction.
• Knowledge of dealer management systems advantageous.
• Well-presented with ability to build rapport with customers.

Responsibilities

• Book customer vehicles in for maintenance and/or repairs.
• Liaise with the Workshop to schedule workload.
• Meet customers on arrival and provide seamless service.
• Update customers on progress and authorise additional work.
• Coordinate with Workshop, Parts and Sales to ensure timely completion.

Skills

Customer service

Communication skills

Organization

Administrative skills

Tools

Dealer Management System

Job description

£30,000 to £40,000 per year, Competitive

Contract Type:

Permanent

Hours:

Full time

Disability Confident:

No

Closing Date:

19/11/2026

About this job

Job Introduction We are recruiting for a Service Advisor to join our Land Rover Dealership in Droitwich.

The hours of work are Monday

• Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis.

Salary includes a basic salary plus a monthly bonus, with an OTE of £40,000. Role and Responsibilities You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment.

Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and up selling our full range of services.

Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.

Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.

Liaising with the Workshop, Parts and Sales department to ensure customers vehicles are ready on time.

About you You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers A well-presented individual with a desire, attitude and character to succeed Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives You will have good organisation and administrative skills, knowledge of dealer management systems would be an advantage but is not essential.

Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.

What we offer 25 days holiday plus bank holidays Company Pension Wellness Programme Sick Pay Group life insurance Staff discount on car servicing Listers Benefits

• discounts on retailers, restaurants, cinemas & holidays Long service and loyalty incentives Staff referral scheme In-house, manufacturer & professional qualifications Company Events Why Listers?

Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team.

Since the very beginning our success has been a product of the fantastic people that work for us.

This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire.