Executive Service Advisor – Luxury Auto, Great Benefits

Listers Group Limited; Droitwich Spa; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

25 days holiday plus bank holidays

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Listers Benefits - discounts on other

Long service and loyalty incentives

Staff referral scheme

In-house, manufacturer & professional

Company Events

Job summary

Listers Group Limited in Droitwich is recruiting a Service Advisor for our Land Rover dealership. You will be the main point of contact for customers from drop-off to handover, ensuring a seamless service in a fast-paced workshop environment.

You will work with the workshop, parts and sales teams to keep customers informed, authorise additional work where needed and help achieve service targets. Training and career development are provided in a supportive atmosphere.

Qualifications

• Experience delivering high levels of customer satisfaction in a busy environment.
• Proven ability to hit targets and drive sales objectives.
• Strong organisational and administrative skills; familiarity with dealer systems advantageous.

Responsibilities

• Book customer vehicles in for maintenance/repairs and liaise with workshop to schedule workload.
• Meet customers on arrival and provide a seamless drop-off to handover experience.
• Update customers on progress, obtain authorisations for additional work and follow up.

Skills

Customer service

Sales skills

Communication

Organisation

Dealer management systems

Tools

Dealer management systems

Job description

Listers Group Limited in Droitwich is recruiting a Service Advisor for our Land Rover dealership. You will be the main point of contact for customers from drop-off to handover, ensuring a seamless service in a fast-paced workshop environment.

You will work with the workshop, parts and sales teams to keep customers informed, authorise additional work where needed and help achieve service targets. Training and career development are provided in a supportive atmosphere.