L2 Support Engineer

AGS; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

AGS is seeking a Level 2 Support Engineer for its London-based, transatlantic service desk. The role centers on macOS with Jamf Pro, while also supporting Windows and Microsoft 365.

You will act as the escalation point between first-line support and senior engineers, working closely with an external Mac support partner. Ideal candidates have 3+ years enterprise IT support, strong macOS knowledge, Jamf expertise, and working knowledge of Windows and Microsoft 365.

Qualifications

• 3+ years enterprise IT support experience.
• Strong macOS knowledge and Jamf expertise.
• Working knowledge of Windows and Microsoft 365.
• Networking fundamentals (TCP/IP, DNS, VPN) helpful.

Responsibilities

• Resolve L2 escalations across macOS, Windows, and Microsoft 365.
• Administer Mac estate with Jamf Pro; manage policies and deployments.
• Support Exchange Online, Teams, SharePoint, OneDrive, Intune, Azure AD.
• Troubleshoot hardware, software, access, and connectivity issues.
• Escalate as needed and coordinate with senior engineers.

Skills

macOS expertise

Jamf Pro

Windows & Microsoft 365

3+ years experience

Tools

Jamf Pro

Azure AD

Job description

Client

• A leading European private equity firm specialising in software and technology-enabled businesses. The firm invests in high-growth companies across enterprise software, fintech, legal technology and cybersecurity.

The Role

• The Level 2 Support Engineer will join our clients London-based transatlantic service desk, supporting its mixed Windows and macOS environment. The position will act as the escalation point between first-line support, senior systems engineers and an external Mac support partner. The role is heavily weighted towards macOS and requires practical Jamf experience.

Responsibilities + Requirements

• Resolve L2 escalations across macOS, Windows and Microsoft 365, owning incidents through to resolution or appropriate escalation


• Administer the Mac estate through Jamf Pro, including policies, configuration profiles, application deployment and device compliance


• Support Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, Intune and Azure AD/Entra ID


• Troubleshoot hardware, software, access and connectivity issues across both operating systems


• Candidates should bring 3+ years’ enterprise IT support experience, strong macOS knowledge, hands‑on Jamf expertise and working knowledge of Windows and Microsoft 365. Networking fundamentals covering TCP/IP, DNS, DHCP and VPN are required. Financial‑services experience and Jamf or Microsoft certs are advantageous.