macOS IT Support Engineer

Eligo Recruitment; Greater London; On-site; GBP 27,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Pension plan

Training support

Office environment

Team socials

Job summary

Eligo Recruitment is seeking a hands-on macOS IT Support Engineer in London (office-based) to join a fast-growing, security-driven IT environment. You will provide first to third line support for macOS and some Windows, troubleshoot hardware/software/network issues, and help onboard/offboard devices while keeping documentation up to date.

You should bring experience in 1st line support, strong macOS knowledge, and familiarity with Jamf Pro or similar MDM tools.

Qualifications

• Experience in 1st line support/helpdesk or similar tech role.
• Proficiency with macOS and Windows environments.
• Understanding of TCP/IP, DNS, DHCP networking.
• Excellent communication and multitasking abilities.
• Customer-first attitude and eagerness to learn.
• Experience using Jamf Pro or Apple certifications.

Responsibilities

• Be the go-to for first, second and third line IT support for macOS and some Windows; handle calls, emails, and tickets on-site.
• Troubleshoot hardware, software, and network issues for a range of users.
• Assist with onboarding/offboarding—device setup, user accounts, and permissions.
• Keep documentation up to date with clear notes and resolutions.
• Deliver an exceptional support experience both remotely and on-site.

Skills

macOS

Windows

Networking

Communication

Customer focus

Jamf Pro

Apple certifications

Tools

Jamf Pro

Kandji

Intune

JumpCloud

Job description

IT SupportEngineer – macOS - London (Office Based) | Competitive Pay + Great Perks

Are you passionate aboutmacOS and love solving problems?

Join a fast-growing IT passionate organisationthat pride themselves in having cutting-edge, security-driven macOS focused IT.

We’re looking for a hands‑on, customer‑focused macOSIT Support Engineerto become part of our London team.

This is the perfect opportunity to grow your career in IT—offering real-world exposure to cloud technology, Apple device management, automation tools, and much more.

What You’ll Get

• A competitive salary with a solid pension plan
• Paid training and certification support to boost your skills
• A collaborative, friendly office environment
• Regular team socials and development sessions

What You’ll Be Doing

• Be the go-to person for first, secondand third line IT support macOS and some Windows —handling calls, emails, and ticketsand on-site
• Troubleshoot hardware, software, and network issues for a range of users
• Assist with onboarding/offboarding—device setup, user accounts, and permissions
• Keep documentation up to date with clear notes and resolutions
• Deliver an exceptional support experience both remotely and on-site

What You Bring

• Prior experience in 1st line support, helpdesk, or a similar tech role
• Confidence working withmacOSand ideallyWindowsenvironments too
• Understanding of networking (TCP/IP, DNS, DHCP)
• Excellent communication and multitasking skills
• A customer-first attitude and enthusiasm for learning
• Experience using Jamf Pro or Kandji
• Ideally Jamf Pro or Apple certifications

Bonus Points

• Familiarity with Microsoft 365, Google Workspace, or other cloud systems
• Considerable xperience usingMDM toolslike Jamf, Kandji, Intune or JumpCloud
• Up to date IT certifications (Apple Certified, CompTIA A+, ITIL, Microsoft, etc.)

If you’re eager to grow your career in a forward-thinking macOS and Windows IT environment where no two days are the same—

Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.