MacOS IT Support Engineer – London (On-site)

Eligo Recruitment; Greater London; On-site; GBP 27,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Pension plan

Training support

Office environment

Team socials

Job summary

Eligo Recruitment is seeking a hands-on macOS IT Support Engineer in London (office-based) to join a fast-growing, security-driven IT environment. You will provide first to third line support for macOS and some Windows, troubleshoot hardware/software/network issues, and help onboard/offboard devices while keeping documentation up to date.

You should bring experience in 1st line support, strong macOS knowledge, and familiarity with Jamf Pro or similar MDM tools.

Qualifications

• Experience in 1st line support/helpdesk or similar tech role.
• Proficiency with macOS and Windows environments.
• Understanding of TCP/IP, DNS, DHCP networking.
• Excellent communication and multitasking abilities.
• Customer-first attitude and eagerness to learn.
• Experience using Jamf Pro or Apple certifications.

Responsibilities

• Be the go-to for first, second and third line IT support for macOS and some Windows; handle calls, emails, and tickets on-site.
• Troubleshoot hardware, software, and network issues for a range of users.
• Assist with onboarding/offboarding—device setup, user accounts, and permissions.
• Keep documentation up to date with clear notes and resolutions.
• Deliver an exceptional support experience both remotely and on-site.

Skills

macOS

Windows

Networking

Communication

Customer focus

Jamf Pro

Apple certifications

Tools

Jamf Pro

Kandji

Intune

JumpCloud

Job description

Eligo Recruitment is seeking a hands-on macOS IT Support Engineer in London (office-based) to join a fast-growing, security-driven IT environment. You will provide first to third line support for macOS and some Windows, troubleshoot hardware/software/network issues, and help onboard/offboard devices while keeping documentation up to date.

You should bring experience in 1st line support, strong macOS knowledge, and familiarity with Jamf Pro or similar MDM tools.