Kitchen Operations Leader

880 Hard Rock Cafe UK; Greater London; On-site; GBP 42,000 - 62,000; Full time

Job summary

Hard Rock Cafe UK is seeking an experienced hospitality leader to direct Heart of the House Cafe operations, ensuring the business reaches its financial potential and the development of our team.

You will be responsible for the financial results of the department, maintaining high standards for food quality and presentation, and delivering an authentic guest experience that reflects our brand. You will drive sales growth and coordinate cross‑department collaboration.

Qualifications

• Proven track record of managerial success in a fast-paced environment.
• Ability to drive financial performance and supervise operations.
• Adherence to health/safety, food safety and alcohol regulations.
• Strong leadership and decision-making skills.

Responsibilities

• Provide a positive employee lifecycle for all staff during their tenure.
• Deliver an authentic guest experience aligned with menu standards and presentation.
• Operate a financially profitable food and beverage operation.
• Grow the business through innovative sales and marketing concepts.
• Coordinate operations between departments.
• Coach and document staff performance to maintain high quality.
• Present a professional image to employees, guests, clients and investors.
• Attend client functions to support and promote future business.
• Build market share by promoting the company and participating in local events.
• Develop and maintain positive relationships within the community.
• Spearhead philanthropic initiatives.
• Maintain low staff turnover and high morale.
• Operate ethically to protect the Hard Rock image.
• Utilize programs designed to support Save the Planet.

Skills

People management

Guest experience

Profit focus

Sales growth

Job description

Hard Rock Cafe UK is seeking an experienced hospitality leader to direct Heart of the House Cafe operations, ensuring the business reaches its financial potential and the development of our team.

You will be responsible for the financial results of the department, maintaining high standards for food quality and presentation, and delivering an authentic guest experience that reflects our brand. You will drive sales growth and coordinate cross‑department collaboration.