Retail Store Lead: Elevate Sales & Guest Experience

880 Hard Rock Cafe UK; Greater London; On-site; GBP 28,000 - 38,000; Full time

Job summary

Hard Rock Cafe UK is seeking suitable candidates to join its team in a retail-focused role within a London-area restaurant. The position emphasizes delivering high-quality guest experiences, managing shift schedules, and ensuring adherence to brand standards.

You will work with FOH staff to maintain smooth store operations, monitor inventory, and participate in promotional activities to drive sales and brand momentum.

Responsibilities

• Communicates with employees to keep them informed of restaurant, regional, and corporate procedures.
• Trains and empowers employees to exercise good judgment to ensure service quality and guest satisfaction.
• Monitors and coaches employees on performance and adherence to procedures.
• Schedules breaks and zone assignments for Retail employees during the shift.
• Balances staffing levels and labor costs to meet cost targets.
• Inspects inventory and product levels to ensure availability and correct storage.

Job description

Hard Rock Cafe UK is seeking suitable candidates to join its team in a retail-focused role within a London-area restaurant. The position emphasizes delivering high-quality guest experiences, managing shift schedules, and ensuring adherence to brand standards.

You will work with FOH staff to maintain smooth store operations, monitor inventory, and participate in promotional activities to drive sales and brand momentum.