Cafe Operations Leader (P&L & Guest Experience)

Hard Rock Cafe Piccadilly Circus London United Kingdom; Greater London; On-site; GBP 42,000 - 66,000; Full time

Job summary

Hard Rock Cafe Piccadilly Circus London is seeking an Operations Manager to lead a high-volume casual dining environment. You will oversee P&L, mentor hourly staff, manage labor, and partner across departments to deliver brand standards and exceptional guest experiences.

Role focuses on building a highly functional team, executing brand standards, and driving guest satisfaction while exploring opportunities to grow retail sales and uphold Hard Rock’s core values.

Qualifications

• Proven experience within an Operations Managerial role with high volume exposure in a casual-themed, full-service restaurant.
• Excellent verbal and written communication skills.
• High level of business acumen and common sense.
• Demonstrates strong problem solving skills through ability to diagnose and implement solutions.
• Must possess strong communication and listening skills, excellent speaking, reading and writing.
• Multiple language abilities a plus, fluency in English required.

Responsibilities

• Demonstrate financial comprehension of the cafe’s budget and P&L.
• Serve as a mentor and coach to develop hourly staff into brand ambassadors and customer service stewards.
• Manage labor schedules in line with the cafe’s budget and forecast models.
• Run a department and/or cost center successfully.
• Partner across departments to ensure consistent execution of systems and processes.

Skills

Out-of-the-box ideas

Verbal and written communication

Business acumen

Problem solving

Communication and listening

English fluency

Job description

Hard Rock Cafe Piccadilly Circus London is seeking an Operations Manager to lead a high-volume casual dining environment. You will oversee P&L, mentor hourly staff, manage labor, and partner across departments to deliver brand standards and exceptional guest experiences.

Role focuses on building a highly functional team, executing brand standards, and driving guest satisfaction while exploring opportunities to grow retail sales and uphold Hard Rock’s core values.