Cafe Assistant GM: Lead Team, Elevate Guest Experience

880 Hard Rock Cafe UK; Greater London; On-site; GBP 42,000 - 56,000; Full time

Job summary

Hard Rock Cafe UK is seeking an Assistant General Manager to partner with the General Manager in upholding brand standards and values while maximizing the cafe's potential. The role focuses on financial performance, guest satisfaction, and staff development to drive continuous improvement.

You will mentor a team across departments, champion change, and ensure consistent execution of systems and processes that deliver a top-tier guest experience.

Qualifications

• Proven experience in the hospitality industry including restaurant operations.
• Bachelor’s Degree in HRM/Business or Culinary preferred.

Responsibilities

• Demonstrate working financial comprehension to achieve KPIs.
• Collaborate with Sales to execute the Cafe Sales & Marketing plan.
• Mentor and coach junior management.
• Communicate a clear operating direction with the GM based on business analysis.
• Support staffing objectives and develop talent across the team.

Skills

Leadership

Communication

Problem solving

Cross-functional collaboration

Hospitality experience

Education

Bachelor’s Degree in HRM/Business or Culinary

Job description

Hard Rock Cafe UK is seeking an Assistant General Manager to partner with the General Manager in upholding brand standards and values while maximizing the cafe's potential. The role focuses on financial performance, guest satisfaction, and staff development to drive continuous improvement.

You will mentor a team across departments, champion change, and ensure consistent execution of systems and processes that deliver a top-tier guest experience.