Customer Relations Assistant

Ingka External; Nottingham; Presencial; GBP 15.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

IKEA discount

Discount portal

Life Assurance

Pension contributions

Rosetta Stone access

Additional paid leave

Descripción de la vacante

IKEA Nottingham is inviting Customer Relations Assistants to join our store team. You’ll welcome customers, handle enquiries including returns, and keep the checkout running smoothly, placing you at the heart of the IKEA customer experience.

We offer varied shifts, with many ways to fit around your life, plus extensive co-worker benefits and a friendly, fast-paced retail environment. This is a great role for someone who thrives on helping others and delivering top service.

Formación

• You have a customer first mindset, where you make the customer feel valued and supported in everything you do.
• You have a practical approach, love multi-tasking, and are passionate about being part of the team but also can work individually.
• You are computer literate and able to work with technology.
• The confidence to maintain composure and patience when dealing with a variety of customers.

Responsabilidades

• Providing a warm and welcoming experience by meeting and greeting customers at the store entrance, confidently engaging with visitors and offering support where needed.
• Processing customer purchases accurately and efficiently, using the till system to register products and payments in line with IKEA routines and procedures.
• Handling customer returns and exchanges, listening to customers' needs and finding appropriate, fair, and effective resolutions.
• Ensuring all products are scanned accurately to maintain stock accuracy and support product availability across the store.
• Following cash handling and security procedures at all times to safeguard financial transactions and company assets.
• Contributing to a safe, secure, and positive environment for customers and co-workers by adhering to all store policies and safety standards.
• Working at pace in a busy retail environment, including long periods of standing while delivering excellent customer service.

Descripción del empleo

IKEA Nottingham are looking to welcome Customer Relations Assistants to join our team.

Love helping people, staying busy, and being the friendly face that turns a customer's day around? Whether you're welcoming customers through the door, solving a tricky returns query, or keeping the checkout running smoothly, this role puts you right at the heart of the IKEA customer experience.

WHAT WE OFFER

• The Start Date of employment will be: 6th December 2026
• Hourly rate of £13.45 per hour.
• 20 hours weekly, working 5 days per week including 3 out of 4 weekends.
• 16 hours weekly, working 4 days per week including 3 out of 4 weekends.
• 12 hours weekly, working 3 days per week including 3 out of 4 weekends.
• Working hours are between 9am to 9:30pm
• We can discuss flexibility to match your life and our business needs during the interview.

WORKING WITH US HAS ITS REWARDS

Our co-workers bring unique ideas and talent to work every day and we offer a variety of benefits that suit their and their family's everyday needs.

• 15% IKEA discount & discount portal helping you save £100’s on high-street retailers.
• Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans.
• Personal growth, learn a new language with Rosetta stone available to all IKEA co-workers.
• Given Day - Additional days’ paid leave to take at any point during the year, when it's important for you.

...as well so much more! https://www.ikea.com/gb/en/this-is-ikea/work-with-us/why-work-with-us-because-a-job-with-us-is-so-much-more-than-a-job-pub1969c310/

WHAT YOU'LL NEED TO HAVE

• You have a customer first mindset, where you make the customer feel valued and supported in everything you do.
• You have a practical approach, love multi-tasking, and are passionate about being part of the team but also can work individually.
• You are computer literate and able to work with technology.
• The confidence to maintain composure and patience when dealing with a variety of customers.

WHAT YOU'LL BE DOING DAY TO DAY

• Providing a warm and welcoming experience by meeting and greeting customers at the store entrance, confidently engaging with visitors and offering support where needed.
• Processing customer purchases accurately and efficiently, using the till system to register products and payments in line with IKEA routines and procedures.
• Handling customer returns and exchanges, listening to customers' needs and finding appropriate, fair, and effective resolutions.
• Ensuring all products are scanned accurately to maintain stock accuracy and support product availability across the store.
• Following cash handling and security procedures at all times to safeguard financial transactions and company assets.
• Contributing to a safe, secure, and positive environment for customers and co-workers by adhering to all store policies and safety standards.
• Working at pace in a busy retail environment, including long periods of standing while delivering excellent customer service.

WE CARE FOR THE PEOPLE

It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace.

Come see the wonderful workday where we create a better everyday life for the many.

RECRUITMENT PROCESS INFORMATION

Let us know if you require any adjustments to be made during the interview process as soon as possible.

Shortlisted candidates will be invited by email to complete an On-Demand HireVue recorded interview.

Successful candidates will be invited to an assessment center interview on the 17th of November.

We understand not everyone will be successful, but we promise to keep you informed either way.