In-Home Kitchen & Wardrobe Planner

IKEA; City of Edinburgh; On-site; GBP 25,308 - 30,932; Full time

Job summary

IKEA Gruppe in Edinburgh is seeking a Home Planner to bring the ambience, inspiration and quality of the IKEA showroom directly into customers' homes. You will meet customers in their homes to design kitchens or wardrobes tailored to their needs.

The role is full-time, based in Edinburgh, and requires a passion for home furnishing, strong customer focus and diary management. You will work 39 hours per week, including evenings and alternate weekends.

Qualifications

• Listen to customer needs and offer innovative solutions.
• Work independently with the autonomy to manage your diary of appointments.
• Experience with computer programmes including Microsoft Office and Planning Tools.
• Enjoy following home furnishing trends and customer buying behaviours to provide relevant solutions.

Responsibilities

• Manage the full customer experience from booking to payment.
• Engage with customers in their homes to identify needs and advise on best solutions.
• Stay up to date on IKEA Services and Product Range to meet customer needs.
• Bring the ambience and quality of the IKEA showroom into customers' homes.
• Work closely with sales targets and KPIs.

Skills

Customer needs listening

Autonomy

Diary management

Microsoft Office

Planning tools

Tools

Microsoft Office

Planning Tools

Job description

IKEA Gruppe in Edinburgh is seeking a Home Planner to bring the ambience, inspiration and quality of the IKEA showroom directly into customers' homes. You will meet customers in their homes to design kitchens or wardrobes tailored to their needs.

The role is full-time, based in Edinburgh, and requires a passion for home furnishing, strong customer focus and diary management. You will work 39 hours per week, including evenings and alternate weekends.