Keyholder

Bob & Berts; Cookstown; Remote; GBP 18,000 - 24,000; Full time

Benefits offered by this job

50% staff card

Unlimited free hot drinks

Free birthday cake

Enhanced family friendly policies

Length of service recognition

Career growth opportunities

Job summary

Bob and Berts Cookstown is seeking a trustworthy Keyholder to act as the on-duty manager during mornings and weekends. You will open and close the coffee shop, oversee cash handling, and lead the team to deliver exceptional service and quality products.

The role requires 1–2+ years in a barista or retail leadership role, reliability, and a flexible schedule including early mornings, weekends, and holidays. UK right to work is required.

Qualifications

• 1–2+ years of experience in barista or retail leadership roles.
• Reliable, punctual and able to work independently.
• Flexible schedule including early mornings, weekends and holidays.
• Strong communication skills and ability to motivate a team.
• Physical ability to stand long periods and lift 25–40 lbs.

Responsibilities

• Open/close procedures: open in morning, close in evening, manage cash and alarms.
• Lead the team during shifts to maintain cleanliness, product quality and service.
• Handle cash management, till reconciliation and deposits.
• Act as first point of contact for customer complaints and escalations.
• Ensure high-quality coffee, pastry stock and cafe supplies are maintained.
• Mentor and train new staff on systems, recipes and policies.
• Ensure health, safety and sanitation standards are followed and report issues.

Skills

POS systems

Basic math

Leadership

Job description

Job Title: Keyholder

Store: Bob and Berts Cookstown
Job Type:Full-time/ Part-time (incl. weekends/early mornings)

Essential eligibility: You must be aged 18 or over. This position includes key-holder, opening/closing, cash-handling and shift-accountability responsibilities. Applications from candidates under 18 cannot be progressed for this role.

Job Summary

We are seeking a trustworthy, energetic, and experienced Keyholder to join our team. As a Keyholder, you are the trusted "manager on duty" during early mornings, or weekends. You will be responsible for opening and closing the coffee shop, managing security protocols, cash handling, and leading the team to deliver exceptional service and high-quality products.

Key Responsibilities

• Opening/Closing Procedures:Safely open the coffee shop in the morning (turn off alarms, prepare tills, start espresso machines) and securely close in the evening (clean, count cash, drop deposits, secure doors/alarms).
• Operational Leadership:Supervise baristas and floor staff during your shift, ensuring high standards of cleanliness, product quality, and customer service are maintained.
• Cash Handling & Security:Accurately handle cash management, including till reconciliation, safe drops, and preparing bank deposits.
• Customer Service Excellence:Act as the first point of contact for customer complaints or escalated issues, resolving them quickly and professionally.
• Product Quality & Merchandising:Ensure consistent, high-quality coffee preparation and oversee the replenishment of pastries, retail merchandise, and cafe supplies.
• Staff Training & Support:Assist in mentoring and training new baristas on operational systems, recipes, and company policies.
• Safety Compliance:Ensure all health, safety, and sanitation standards are followed, and report maintenance issues promptly.

Requirements and Qualifications

• Experience:1–2+ years of experience as a barista or in a retail leadership role.
• Reliability:Extremely trustworthy and punctual; able to work independently, especially when opening or closing.
• Availability:Flexible schedule, including early mornings, weekends, and holidays.
• Skills:Proficiency with Point-of-Sale (POS) systems and basic math for cash management.
• Leadership:Strong communication skills and the ability to motivate a team in a fast-paced environment.
• Physical Requirements:Ability to stand for long periods and lift up to 25–40 lbs (milk crates, bags of coffee).
• Right to work in the UK

Why Join Us? Benefits

50% staff card to use on shift and with friends & family!

Unlimited free hot drinks!

Free cake on your birthday!

Enhanced family friendly policies!

Length of service recognition!

Opportunities to grow your career!