Cafe Keyholder & Shift Lead – Open/Close

Bob & Berts; Cookstown; Remote; GBP 18,000 - 24,000; Full time

Benefits offered by this job

50% staff card

Unlimited free hot drinks

Free birthday cake

Enhanced family friendly policies

Length of service recognition

Career growth opportunities

Job summary

Bob and Berts Cookstown is seeking a trustworthy Keyholder to act as the on-duty manager during mornings and weekends. You will open and close the coffee shop, oversee cash handling, and lead the team to deliver exceptional service and quality products.

The role requires 1–2+ years in a barista or retail leadership role, reliability, and a flexible schedule including early mornings, weekends, and holidays. UK right to work is required.

Qualifications

• 1–2+ years of experience in barista or retail leadership roles.
• Reliable, punctual and able to work independently.
• Flexible schedule including early mornings, weekends and holidays.
• Strong communication skills and ability to motivate a team.
• Physical ability to stand long periods and lift 25–40 lbs.

Responsibilities

• Open/close procedures: open in morning, close in evening, manage cash and alarms.
• Lead the team during shifts to maintain cleanliness, product quality and service.
• Handle cash management, till reconciliation and deposits.
• Act as first point of contact for customer complaints and escalations.
• Ensure high-quality coffee, pastry stock and cafe supplies are maintained.
• Mentor and train new staff on systems, recipes and policies.
• Ensure health, safety and sanitation standards are followed and report issues.

Skills

POS systems

Basic math

Leadership

Job description

Bob and Berts Cookstown is seeking a trustworthy Keyholder to act as the on-duty manager during mornings and weekends. You will open and close the coffee shop, oversee cash handling, and lead the team to deliver exceptional service and quality products.

The role requires 1–2+ years in a barista or retail leadership role, reliability, and a flexible schedule including early mornings, weekends, and holidays. UK right to work is required.