Assistant Manager

Bob & Berts; Cookstown; Hybrid; GBP 20,000 - 21,000; Full time

Benefits offered by this job

50% staff discount

Unlimited free hot drinks

Free cake on your birthday

Enhanced family-friendly policies

Recognition for length of service

Opportunities to grow your career

Job summary

Bob & Berts Cookstown is seeking an Assistant Manager to lead from the front, coaching baristas and ensuring smooth shifts. You’ll work with the Store Manager to deliver warm customer service, manage opening/closing, and maintain high standards during busy mornings and weekends.

This full-time role includes early mornings, weekends and holidays. Pay ranges from £14.50 to £15.00 per hour depending on experience, with staff discounts and development opportunities.

Qualifications

• Hospitality experience: At least two years in a supervisory or management role, ideally in a coffee shop or café.
• Hands‑on barista skills: espresso brewing, milk steaming and latte art.
• A team‑first approach: lead, motivate and mentor a team.
• Clear communication: strong verbal and written communication skills.
• Flexibility: availability for early mornings, weekends and holidays.
• Readiness for a hands‑on role: long periods of standing and moving items.
• The right to work in the UK.

Responsibilities

• Lead baristas and team through each shift, keeping service friendly and quality high.
• Train new starters in coffee preparation, barista techniques, till systems and shop policies.
• Encourage the team with practical coaching and constructive feedback.
• Plan rotas to ensure proper coverage during peak times.

Skills

Hospitality experience

Barista skills

Team leadership

Communication skills

Flexibility

Hands-on role

Job description

Experienced - Assistant Manager

Great coffee. Great people. Your next step.
Full-time | Includes early mornings, weekends and holidays

Job title: Café Assistant Manager
Location: Bob and Berts Cookstown
Hours: Full-time including early mornings and weekends
Pay: £14.50 to £15.00 per hour depending on experience

Essential eligibility: You must be aged 18 or over. This position includes key-holder, opening/closing, cash-handling and shift-accountability responsibilities. Applications from candidates under 18 cannot be progressed for this role.

Bring your energy. Make your mark.

Love great coffee, connecting with customers and bringing out the best in a team? Join us as an Assistant Manager and put your hospitality experience to work. Working alongside the Store Manager, you’ll lead from the front, keep busy shifts running smoothly and help create the kind of welcome that keeps customers coming back. From coaching baristas to keeping standards high, this is a hands‑on role where you can make a difference every day.

Good things come with the role

• 50% staff discount to enjoy on shift and with friends and family.
• Unlimited free hot drinks while you’re on shift.
• Free cake on your birthday — a little extra reason to celebrate!
• Enhanced family-friendly policies.
• Recognition for your length of service.
• Opportunities to grow your career.

What you’ll make happen

Lead the team

• Set the pace: Lead baristas and team members through each shift, keeping service friendly and quality consistently high.
• Share your skills: Train new starters in coffee preparation, barista techniques, till systems and shop policies.
• Help others grow: Encourage the team with practical coaching and constructive feedback.
• Plan for the rush: Support staff rotas so the right cover is in place when it matters most.

Keep the shop running brilliantly

• Own the everyday details: Oversee opening and closing, keeping the shop clean, welcoming and ready for service.
• Stay stocked: Monitor supplies, place orders and carry out stock counts to help reduce waste.
• Keep equipment ready: Make sure coffee machines, grinders and other equipment are maintained and serviced when needed.
• Put safety first: Maintain high standards of health, safety and hygiene.

Give customers a reason to come back

• Make every welcome count: Build customer relationships and handle questions or concerns promptly and professionally.
• Bring the menu to life: Use your knowledge of our coffee, tea and food to offer recommendations customers will love.
• Build sales: Champion special offers and marketing initiatives, helping the team work towards sales targets.

Keep the business on track

• Handle the numbers: Oversee cash handling, till balancing and daily bank deposits.
• See the bigger picture: Support daily sales and key performance reporting, helping manage labour costs and expenses.

What you’ll bring

• Hospitality experience: At least two years in a supervisory or management role, ideally in a coffee shop or café.
• Hands‑on barista skills: A strong understanding of espresso brewing, milk steaming and latte art.
• A team‑first approach: The ability to lead, motivate and mentor a team.
• Clear communication: Strong verbal and written communication skills.
• Flexibility: Availability for early mornings, weekends and holidays.
• Readiness for a hands‑on role: Duties include extended periods of standing and moving items such as milk crates and coffee bags.
• The right to work in the UK.