Security Officer

Maybourne Hotel Group; Greater London; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Staff restaurant access

F&B discount across Maybourne

Birthday leave option

Long service awards

Job summary

Maybourne Hotel Group is seeking a Security Officer to join Claridge’s Security team in London. You will safeguard guests and staff, patrol the hotel, and manage access control while maintaining discretion and a professional presence.

The role requires experience in hotel security, excellent communication, and the ability to work as part of a proactive, quality-driven team in a fast-paced environment. A commitment to outstanding guest service is essential.

Qualifications

• Experience in security, preferably in a hotel environment.
• Excellent interpersonal and communication skills.
• Strong team player with adaptability and learning mindset.

Responsibilities

• Protect guests, staff and property, handling security, fire, bomb and health-and-safety matters.
• Carry out hotel patrols during each shift.
• Be fluent with the hotel locking system and correct key control procedures.
• Document and issue visitor/contractor passes; ensure only current employees enter the hotel.
• Be familiar with current fire and bomb threat procedures and comply with directions.
• Assist in drills, alarm tests and staff fire training; spot-check firefighting equipment.
• Know location of firefighting and first-aid equipment.
• Carry out bag searches as appropriate and maintain records in line with procedures.
• Investigate incidents and report to management to ensure appropriate action.

Skills

Security experience

Interpersonal skills

Team player

Attention to detail

Discretion

Professional appearance

Job description

We are seeking an exceptional Security Officer to join our Security team at Claridge’s.

Maybourne operates some of the world’s most extraordinary hotels, including Claridge’s, The Connaught, The Berkeley and The Emory in London, the Maybourne Beverly Hills and the Maybourne Riviera in the South of France, where exceptional experiences and stories of distinction are crafted that celebrate the design and character of every destination.

One of Maybourne's storied hotels is Claridge's, a place shaped by centuries of enduring artistry. A rich symphony of experience, where every moment unfolds with unforgettable flair. A place where tradition is treasured and history continues to inspire. For over two hundred years, those who choose Claridge’s for life’s finest moments become part of its brilliant legacy.

Claridge’s is a family of the best and brightest, proudly serving the best and brightest. The calibre of our staff is unparalleled, as are our esteemed guests. Our people are a manifestation of our ethos - generous, passionate and truly personal. Claridge’s is a place that invites you in, embraces you, and make your spirit soar.

Security

Working as part of the Security department at Claridge’s is a refined blend of vigilance, discretion and unwavering professionalism. As part of our dedicated Security team, you will operate with a quiet confidence, ensuring that every guest, colleague and space is safeguarded with impeccable care. Whether welcoming guests or maintaining the serene flow of the hotel, you will serve as the discreet guardians of the guest experience.

As Security Officer, you will be responsible for:

• Protecting and safeguarding, guests, employees and company in relation to all matters involving security, fire, bomb and health and safety.
• Carrying out patrols of the hotel throughout each shift.
• Being fully conversant in the use of the hotel locking system.
• Ensuring that during a shift, that a tight control is kept on the issue of all keys and that they are properly signed for and returned and that general surveillance is carried out within the hotel during a shift.
• Ensuring that only current employees are permitted to enter the hotel and that all contractors and visitors are to be documented or issued visitors or contractors passes.
• Being fully conversant at all times with the current fire and bomb threat procedures and to comply with those directions.
• Assisting in drills and alarm tests and in fire training of staff and to carry out spot checks of firefighting equipment and report any defects.
• Becoming familiar with the location of firefighting and first aid equipment.
• Ensuring that spot checks are carried out on staff leaving hotel premises in relation to the contents of bags etc, and to carry out those searches in accordance with the police and criminal evidence act as far as is possible and with the rights of the employees considered. Maintain records of such searches.
• Investigating any allegations or incidents which occur, to assist management and to report all incidents in accordance with procedures and to take such action as is necessary.

Successful candidates for our Security Officer opportunity will:

• Demonstrate genuine dedication to Claridge’s and show a commitment to consistent quality in our products and services.
• Have experience in a similar role, ideally within a hotel environment.
• Be a team player who is an avid learner, adaptable and has exceptional interpersonal and communication skills.
• Thrive under pressure and is outgoing, flexible, well organised.
• Have excellent attention to detail.
• A high standard of personal presentation with confident, professional and welcoming personality.

This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast paced and high performing hotel team renowned for their approach and delivery of unparalleled service.

Here at Maybourne, we strive to reward our colleagues for the incredible work they do every single day. In return for your hard work and dedication we offer you:

Financial Stability

• Excellent salary package.
• Family Friendly company policies including enhanced Maternity and Paternity Pay.
• Holiday allowance increase after 3 and 5 years of service.
• Travel Season Ticket Loans.
• Pension Scheme*.

Health and Wellbeing Support

• Subsidised monthly Podiatrist and Masseuse treatments.
• Flu vaccination vouchers*.
• Eye test vouchers and contributions towards glasses*.
• 24-hour colleague assistance helpline.
• On and off-site Occupational Health Service.
• Death in Service salary contribution.
• Various wellbeing activities focused on mental and physical health.
• A complimentary state-of-the-art all-day dining staff restaurant serving a range of nutritious meals.

Recognition and Career Development

• Referral Scheme ‘Introduce a Star’ where you can earn up to £1,500*.
• Instant colleague recognition and award programme with generous prizes.
• Colleague of the month nominations with generous prizes.
• Additional paid day off to celebrate your Birthday.
• Internal transfer and promotion opportunities.
• In-house training and development team with a strong focus on career progression and personal growth.
• Long service awards.

Memorable experiences

• Preferential room rates of £50 per overnight stay for yourself or your family across Maybourne.
• Hotel Guest Experience Stay* including an overnight stay and wining and dining at our renowned restaurants and bars.
• 50% Food and Beverage discount* across Maybourne.
• Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children’s Party, etc.)
• Wedding and Baby gifts.
• Retirement functions.

*Terms and conditions apply to all benefits.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.