Key Holder 30h

Stories; Liverpool; Hybrid; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Staff discount 25%

HIP incentive program

Job summary

& OTHER STORIES, part of the H&M Group, is seeking a part-time Key Holder in the UK to drive exceptional customer experiences and support store management. You will lead by example, provide styling guidance, and ensure smooth opening/closing and stock processes to keep the store running efficiently.

You will energise the team, maintain brand standards, and deliver memorable customer interactions while adapting to varied hours including evenings and weekends.

Qualifications

• Experience in retail/hospitality with understanding of store operations including opening/closing and stock delivery processing.
• Customer-focused and able to engage with people to deliver excellent service.
• Adaptable and flexible to changing priorities or schedules.
• Proactive and driven to take initiative and get things done.
• Strong communication and listening to understand customer needs.
• Willing to learn and grow within the brand.
• Brand enthusiasm and ability to share excitement for our collection with customers.
• Schedule flexibility to work evenings and weekends.

Responsibilities

• Deliver an excellent customer experience through styling advice, product knowledge, and an engaging store environment.
• Take responsibility for store opening and closing procedures and support management as needed.
• Interpret sales data and work with leadership to optimise store performance.
• Lead and inspire a team of sales assistants to uphold service standards.
• Oversee day-to-day operations such as deliveries, replenishment, and floor cover.
• Act as a brand ambassador, embodying our values in every customer interaction.

Skills

Retail experience

Customer service

Leadership

Communication

Flexibility

Operations knowledge

Job description

As a Key Holder, you play a pivotal role in shaping exceptional customer experiences that not only drive sales but also foster an inspiring and welcoming store atmosphere. You lead by example, supporting the management team in delivering outstanding service and operational excellence. With your strong organizational and communication skills, you will energise and drive the team to create a shopping journey for our customers that are authentic, personalized, and engaging.

Key Responsibilities:

• Delivering an excellent customer experience through expert styling advice, good product knowledge, and an engaging store environment
• Taking responsibility for store opening and closing procedures, while providing support to the wider management team as needed
• Interpreting sales data and collaborating with store leadership to optimize the commercial performance of the store
• Leading and inspiring a team of sales assistants to consistently uphold exceptional service standards
• Overseeing day-to-day store operations such as delivery, replenishment and shop floor cover to ensure efficiency, compliance, and excellence
• Acting as a brand ambassador, embodying the company’s values and ensuring every customer interaction is memorable and meaningful

Qualifications

• Previous experience in retail / hospitality, with a strong understanding of store operations, including opening and closing procedures and stock delivery processing.
• Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.
• Adaptable and flexible: Comfortable navigating change and adjusting to shifting priorities or schedules.
• Action-oriented: Proactive and driven to take initiative and get things done.
• Strong communicator: You have a genuine interest in people and actively listen to understand their needs and perspectives.
• Eager to learn: Open to feedback and always looking for opportunities to grow and develop.
• Brand enthusiast: You have a real passion for our brand and collection, and love sharing that enthusiasm with customers.
• Schedule flexibility: Willing and able to work varied hours, including evenings and weekends.

Additional Information

This is apart-time position with a contract of 30hours a week.

Right to Work: This role is not eligible for Skilled Worker visa sponsorship. Applicants must have the right to work in the UK before commencing employment.

Assessment Process: Due to high application volumes, you will be asked to complete an online, skills-based assessment. Your responses will be scored by anautomated toolusing predefined criteria set by H&M Group. The result may determine whether your application progresses further.

We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands—available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here .

Inclusion & Diversity

At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.

Company Description

Launched in 2013, & OTHER STORIES offers a curated range of shoes, bags, accessories, beauty and ready-to-wear – all equally important for the whole look.