Sales Advisor 16h (TEMPORARY)

Stories; Greater London; Hybrid; GBP 18,000 - 26,000; Part time

Benefits offered by this job

25% staff discount

HIP program (Incentive program)

Job summary

& OTHER STORIES in London is seeking a friendly Sales Advisor to greet customers and embody the brand across the shop floor, cash desk, and fitting rooms. You will help with deliveries, replenish stock, and merchandising to ensure a compelling display of the latest garments.

The role emphasises warm, proactive service and collaboration with the team to create memorable customer journeys while offering genuine assistance and enthusiasm. Prior retail experience is nice to have but not essential.

Qualifications

• Customer-focused: you enjoy engaging with people and delivering excellent service.
• Adaptable and flexible: able to respond to changing priorities and requests.
• Action-oriented: proactive and driven to get things done with quality.

Responsibilities

• Greet customers and provide high-level service on the shop floor and at the cash desk.
• Assist with fittings rooms, deliveries, stock replenishment and merchandising.
• Collaborate with the team to create welcoming experiences and showcase the brand.
• Support customers with advice on fashion trends and sizes when appropriate.

Skills

Customer service

Adaptable

Proactive

Communication

Growth mindset

Brand passion

Flexible schedule

Job description

As the Sales Advisor, you are the friendly face that greet our customers and embody the heart of our brand.

You'll have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you'll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor.

Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you'll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you’ll create moments that matter.

While previous experience in customer service and familiarity with fabrics are nice to have, they're not mandatory.

Qualifications

• Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.
• Adaptable and flexible: Adaptable and responsive to changing priorities and customer requests.
• Action-oriented: Proactive and driven to take initiative and get things done with quality.
• Strong communicator: You have a genuine interest in people, communicate clearly, and actively listen to understand others perspectives and needs.
• Eager to learn: Open to feedback and always looking for opportunities to grow and develop.
• Brand enthusiast: You have a real passion for our brand and collection, and love sharing that enthusiasm with customers.
• Schedule flexibility: Willing and able to work varied hours, including evenings and weekends.

Preferable but not mandatory

• Understanding of store operations & customer service skills from previous retail experience
• Confident in offering customers advice on fashion trends, materials, sizing etc

Additional Information

This is a part-time TEMPORARY position with a contract of 16 hours a week.

Right to Work:This role is not eligible for Skilled Worker visa sponsorship. Applicants must have the right to work in the UK before commencing employment.

Assessment Process:Due to high application volumes, you will be asked to complete an online, skills-based assessment. Your responses will be scored by anautomated toolusing predefined criteria set by H&M Group. The result may determine whether your application progresses further.

We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands—available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here .

Inclusion & Diversity

At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That’s why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.

Company Description

Launched in 2013, & OTHER STORIES offers a curated range of shoes, bags, accessories, beauty and ready-to-wear – all equally important for the whole look.