Department Manager, Regent St

& Other Stories; London; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player seeks a dynamic Department Manager to elevate customer experiences and drive sales in a vibrant retail environment. In this full-time role, you will lead a dedicated team, ensuring exceptional service and operational excellence while fostering a positive and inclusive workplace. Your ability to adapt to changing customer needs and trends will be crucial as you create a welcoming shopping journey. With a focus on teamwork and personal development, this position offers an exciting opportunity to make a significant impact in the retail sector, contributing to a brand that values creativity and diversity.

Benefits

25% Staff Discount

H&M Incentive Program

Development Opportunities

Qualifications

• Experience in retail or customer-facing roles is essential.
• Strong leadership skills and ability to motivate a team.

Responsibilities

• Lead a team to deliver exceptional customer service and operational excellence.
• Analyze sales performance and support recruitment and training.

Skills

Customer Service

Team Leadership

Retail Sales

Multitasking

Communication

Education

Prior Retail Experience

Fluency in English

Job description

2 days ago Be among the first 25 applicants

Company Description

& Other Stories offers fashion-loving women a wide range of shoes, bags, accessories, beauty and ready-to-wear – all equally important for the whole look. We inspire women to create their own personal style and expression. Our ateliers design diverse collections with great attention to detail and quality, always with modern femininity in mind. Learn more about & Other Stories here.

Job Description

As the Department Manager, you play a crucial role in building great customer experiences that not only elevate store sales but deliver an inspiring and inviting atmosphere. With a dedicated team by your side, you'll take the lead in delivering exceptional service and operational excellence. Through your team, you'll weave together a shopping journey that's genuine, personalised and always welcoming.

Key Responsibilities:

• Offering customers a high level of service through styling advice, product knowledge and store experience
• Analysing selling information and working with the store manager to maximise the sales performance of your department
• Leading a team of sales assistants to achieve excellent standards of service
• Supporting recruitment and ensuring induction and training of new starters is carried out
• Assisting the Store Manager in identifying future talents and putting together development plans to support their progression
• Overseeing store operations
• Being a brand ambassador and providing the best experience for our customers
• Stepping into the role of Store Manager in their absence

Qualifications

For the role of Department Manager, we seek individuals who embody the spirit of Teamwork, Entrepreneurship and Constant Improvement, fostering an environment of collaboration and shared achievements. Your optimistic outlook and flexibility in adapting to evolving circumstances and customer preferences are key attributes we value. You have the ability to take independent initiative, addressing business and customer demands with both efficiency and effectiveness.

What You Need to Succeed:

Knowledge

• You understand what makes a great customer experience
• Prior retail or customer-facing experience
• Fluent in English

Motivation

• You enjoy creating a positive work environment and leading a team
• You are results-focused & enjoy multitasking
• You enjoy developing yourself & others

Behaviour

• You contribute to building a well-functioning team and embrace different points of view
• You stay up to date with the latest trends/customer needs/competitor activity and put forward ideas on how to maximise selling and the customer experience
• You support others to grow by giving constructive feedback
• You are self-aware, understand that actions have consequences and are respectful and non-judgemental in your interactions
• You take initiative and personal responsibility for achieving set tasks and providing our customers with a great experience
• You are able to prioritise efficiently and adapt to sudden changes
• You communicate clearly & concisely, actively listening to other perspectives
• You see opportunities to improve everyday processes

Past Achievements

• Experience in driving sales through others

Additional Information

This is a full-time position with a contract of 39 hours a week in our Regent St store. Apply by uploading your CV in English as soon as possible.

Benefits:

We offer all our employees attractive benefits with extensive development opportunities. All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.

Inclusion & Diversity

At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Management
• Retail