Sales Advisor 35h

Arket; Greater London; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Staff discount 25%

HIP program

Job summary

ARKET in London is seeking a friendly Sales Advisor to greet customers and embody the heart of our brand. You will provide high-level service from conversations to cash desk, assist with fitting rooms, deliveries, stock replenishment, and merchandising.

This full-time role offers a collaborative team, the 25% staff discount, and development opportunities within the H&M Group.

Qualifications

• Customer-focused with a commitment to delivering excellent service.
• Adaptable and flexible to changing priorities and requests.
• Proactive and action-oriented; takes initiative with quality.
• Strong communicator; listens to understand customers.
• Eager to learn; open to feedback and development.
• Brand enthusiast who shares passion for ARKET.
• Schedule flexibility; able to work varied hours, including weekends.
• Nice-to-have: previous retail experience and fabrics knowledge.

Responsibilities

• Greet customers and deliver high-level service at every touchpoint.
• Assist at cash desk, fitting rooms, and throughout the shop floor.
• Process deliveries, replenish stock, and merchandise latest garments.
• Guide customers through their journey with warmth and proactive service.
• Collaborate with team to create welcoming in-store experiences.

Skills

Customer service

Communication

Adaptability

Team player

Flexibility

Learning mindset

Brand enthusiasm

Evenings and weekends

Job description

As the Sales Advisor, you are the friendly face that greet our customers and embody the heart of our brand.

You'll have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you'll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor.

Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you'll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you’ll create moments that matter.

While previous experience in customer service and familiarity with fabrics are nice to have, they're not mandatory.

Qualifications

• Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.
• Adaptable and flexible: Adaptable and responsive to changing priorities and customer requests.
• Action-oriented: Proactive and driven to take initiative and get things done with quality.
• Strong communicator: You have a genuine interest in people, communicate clearly, and actively listen to understand others perspectives and needs.
• Eager to learn: Open to feedback and always looking for opportunities to grow and develop.
• Brand enthusiast: You have a real passion for our brand and collection, and love sharing that enthusiasm with customers.
• Schedule flexibility: Willing and able to work varied hours, including evenings and weekends.

Preferable but not mandatory

• Understanding of store operations & customer service skills from previous retail experience
• Confident in offering customers advice on fashion trends, materials, sizing etc

Additional Information

This isa full-time position with a contract of 35hours a week.

Right to Work: This role is not eligible for Skilled Worker visa sponsorship. Applicants must have the right to work in the UK before commencing employment.

Assessment Process: Due to high application volumes, you will be asked to complete an online, skills-based assessment. Your responses will be scored by an automated tool using predefined criteria set by H&M Group. The result may determine whether your application progresses further.

We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands—available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here .

Inclusion & Diversity

At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That’s why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.

Company Description

ARKET is a modern-day market for everyday life, bringing together clothing, design, food and ideas. With a modern Nordic perspective, shaped by closeness to nature, functionality, and a clear sense of seasonality, our ambition is to inspire a simpler, more beautiful way of living. Available to a broad audience worldwide, we offer contemporary products that are made and selected with care, designed to be used, lived with and returned to over time. Learn more about Arket here.