Key Account Support Specialist – Remote 1 Day/Week

Wolseley; Falkirk; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Annual leave increasing with length of

Generous pension scheme (matched up to

Bonus potential

Enhanced maternity / adoption leave

Discounts on online and high street

Healthcare access

YuLife app

Cycle to Work scheme

Job summary

Wolseley UK in Falkirk is seeking a Support Coordinator to manage key customer accounts across multiple sites, acting as the single point of contact for account inquiries. You will build strong relationships, provide high-level service, and coordinate stock orders with branch teams to meet customer needs.

The role is full-time, with 40 hours per week, Monday to Friday, and one day per week from home. Strong IT literacy, data entry accuracy, and professional phone communication are essential.

Qualifications

• Strong IT literacy and ability to enter data into spreadsheets accurately.
• Confident and professional phone communication providing excellent customer service.
• Experience building and maintaining positive customer relationships through effective communication and account management.

Responsibilities

• Managing key customer accounts across multiple sites and branches, acting as the single point of contact for all account-related enquiries
• Building and maintaining strong relationships with customers, providing a high level of service and support
• Placing stock orders on behalf of customers by liaising directly with branch teams and coordinating requirements
• Monitoring stock availability and ensuring customer orders are fulfilled efficiently by checking stock levels and communicating updates

Skills

IT literacy

Phone communication

Customer service

Account management

Data entry

Data accuracy

Tools

Spreadsheets

Internal systems

Job description

Wolseley UK in Falkirk is seeking a Support Coordinator to manage key customer accounts across multiple sites, acting as the single point of contact for account inquiries. You will build strong relationships, provide high-level service, and coordinate stock orders with branch teams to meet customer needs.

The role is full-time, with 40 hours per week, Monday to Friday, and one day per week from home. Strong IT literacy, data entry accuracy, and professional phone communication are essential.