SPOC Customer Accounts Coordinator — Hybrid/Remote

Wolseley UK Limited; Falkirk; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Annual leave

Generous pension scheme

Potential to earn bonuses

Enhanced maternity / adoption leave

Discounts (online and high street)

Free healthcare

YuLife app

Cycle to Work scheme

Job summary

Wolseley UK Limited is seeking a Support Coordinator in Falkirk for Plumb Centre. The role covers managing key customer accounts across multiple sites, building strong relationships, and coordinating stock orders with branch teams.

It is a full-time, permanent hybrid role with a mix of office and home-working days. You will join a team focused on delivering excellent customer service, accurate data handling, and proactive order fulfillment.

Qualifications

• Strong IT literacy and accuracy entering data into spreadsheets.
• Excellent customer service and professional phone communication.
• Experience building and maintaining positive customer relationships.
• Ability to enter, update and manage data within spreadsheets and internal systems.

Responsibilities

• Managing key customer accounts across multiple sites and branches, acting as the single point of contact for all account-related enquiries.
• Building and maintaining strong relationships with customers, providing a high level of service and support.
• Placing stock orders on behalf of customers by liaising directly with branch teams and coordinating requirements.
• Monitoring stock availability and ensuring customer orders are fulfilled efficiently by checking stock levels and communicating updates.

Skills

IT literacy

Data entry

Customer service

Account management

Tools

Excel

Internal systems

Job description

Wolseley UK Limited is seeking a Support Coordinator in Falkirk for Plumb Centre. The role covers managing key customer accounts across multiple sites, building strong relationships, and coordinating stock orders with branch teams.

It is a full-time, permanent hybrid role with a mix of office and home-working days. You will join a team focused on delivering excellent customer service, accurate data handling, and proactive order fulfillment.