SPOC SUPPORT COORDINATOR

Wolseley; Falkirk; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Annual leave increasing with length of

Generous pension scheme (matched up to

Bonus potential

Enhanced maternity / adoption leave

Discounts on online and high street

Healthcare access

YuLife app

Cycle to Work scheme

Job summary

Wolseley UK in Falkirk is seeking a Support Coordinator to manage key customer accounts across multiple sites, acting as the single point of contact for account inquiries. You will build strong relationships, provide high-level service, and coordinate stock orders with branch teams to meet customer needs.

The role is full-time, with 40 hours per week, Monday to Friday, and one day per week from home. Strong IT literacy, data entry accuracy, and professional phone communication are essential.

Qualifications

• Strong IT literacy and ability to enter data into spreadsheets accurately.
• Confident and professional phone communication providing excellent customer service.
• Experience building and maintaining positive customer relationships through effective communication and account management.

Responsibilities

• Managing key customer accounts across multiple sites and branches, acting as the single point of contact for all account-related enquiries
• Building and maintaining strong relationships with customers, providing a high level of service and support
• Placing stock orders on behalf of customers by liaising directly with branch teams and coordinating requirements
• Monitoring stock availability and ensuring customer orders are fulfilled efficiently by checking stock levels and communicating updates

Skills

IT literacy

Phone communication

Customer service

Account management

Data entry

Data accuracy

Tools

Spreadsheets

Internal systems

Job description

Salary

£26,695 + Bonus + Excellent Benefits

Support Coordinator – Falkirk – Plumb Centre

So, who are we? We are Wolseley, a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild. Also, did we mention? In addition to the competitive salary, there are also benefits on tap – including...

Benefits

• Annual leave (increasing with length of service)


• a generous pension scheme (matched up to 9%)


• potential to earn bonuses


• enhanced maternity / adoption leave


• access to a great range of online and high street discounts


• free access to healthcare


• our popular YuLife app


• our Cycle to Work scheme

Responsibilities

• Managing key customer accounts across multiple sites and branches, acting as the single point of contact for all account-related enquiries


• Building and maintaining strong relationships with customers, providing a high level of service and support


• Placing stock orders on behalf of customers by liaising directly with branch teams and coordinating requirements


• Monitoring stock availability and ensuring customer orders are fulfilled efficiently by checking stock levels and communicating updates

Contract & Working Hours

This is a full-time, permanent role working 40 hours per week Monday to Friday between 8.00am – 5.00pm, with one day a week working from home.

Requirements

• To be able to demonstrate strong IT literacy, including the ability to use systems and to be able to enter data into spreadsheets accurately


• Communicate confidently and professionally over the phone, providing excellent customer service


• Experience building and maintaining positive relationships with customers through effective communication and account management


• Accurately enter, update and manage data within spreadsheets and internal systems

#ACHS150 Wolseley UK is the country’s largest plumbing, heating and cooling trade specialist merchant and we aim to be the first choice specialist merchant for trade customers. We supply 180,000 different products to over 100,000 customers every year. Join us and you’ll be part of a team that gets the right products to customers at the right price, in the right place, and at the right time. You’ll also enjoy extensive training and an award-winning pension and great rewards package. And, as part of the world’s largest specialist distributer of plumbing and heating products, you’ll have access to a wide variety of career opportunities.