Key Account & Service Coordinator - Fast Growth Role

SANY Group; Coatbridge; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Company pension scheme

Group life insurance

25 days holiday

Monthly birthday lunch

Job summary

Sany Heavy Industry Co. Ltd in the UK is seeking a key account service coordinator to join our growing team. You will arrange and book machine service appointments by telephone and email, create customer invoices, and provide updates on works completed.

You will manage depot parts stock, allocate schedules, work with the sales department on new machines, and submit warranty claims. We offer a competitive package, a company pension and life insurance, 25 days holiday plus bank holidays, and a

Qualifications

• Ability to provide tailored customer service/upselling to a varied customer base, providing regular communication updates.
• Strong team player who is willing to support their colleagues with additional tasks when required.
• Ability to work to own initiative in a fast-paced depot environment whilst maintaining a high attention to detail.

Responsibilities

• Arrange and book machine service appointments via telephone and email
• Create customer invoices and provide customer updates on works completed
• Control of depot parts stock including allocation to service jobs and customer sales - this is a parts function not service, we order the parts but it's up to the parts team to control the stock (is this a dual role scenario)
• Allocate work schedules to the service team
• Work alongside the sales dept on the preparation of new machines
• Submit warranty claims following completion of works - This function is currently controlled by our Chinese Colleagues (has this been changed as i am not aware)

Skills

Customer service

Upselling

Team collaboration

Job description

Sany Heavy Industry Co. Ltd in the UK is seeking a key account service coordinator to join our growing team. You will arrange and book machine service appointments by telephone and email, create customer invoices, and provide updates on works completed.

You will manage depot parts stock, allocate schedules, work with the sales department on new machines, and submit warranty claims. We offer a competitive package, a company pension and life insurance, 25 days holiday plus bank holidays, and a