Key Account Service Coordinator

Sanyuk; Sittingbourne; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

Laptop

Phone

Car allowance

Holiday entitlement

Pension scheme

Job summary

SANY is hiring for a Depot Administrator in Sittingbourne, Kent, to support the service and sales teams in a fast-paced depot environment. You will arrange service appointments, process invoices, manage parts stock, allocate workloads, assist with new machine preparation, and submit warranty claims, while delivering tailored customer service and upselling where appropriate.

Strong attention to detail, teamwork, and initiative are essential, with a customer-focused approach and proactive

Qualifications

• Ability to provide tailored customer service/upselling to a varied customer base
• Strong team player who can support colleagues with additional tasks
• Attention to detail in a fast-paced depot environment

Responsibilities

• Arrange and book machine service appointments via telephone and email
• Create customer invoices and provide customer updates on works completed
• Control of depot parts stock including allocation to service jobs and customer sales
• Allocate work schedules to the service team
• Work alongside the sales dept on the preparation of new machines
• Submit warranty claims following completion of works

Job description

Location: Coatbridge, Scotland depot or Sittingbourne, Kent depot

Job Responsibilities and Duties:

• Arrange and book machine service appointments via telephone and email
• Create customer invoices and provide customer updates on works completed
• Control of depot parts stock including allocation to service jobs and customer sales
• Allocate work schedules to the service team
• Work alongside the sales dept on the preparation of new machines
• Submit warranty claims following completion of works

What we expect from you:

• Ability to provide tailored customer service/upselling to a varied customer base, providing regular communication updates
• Strong team player who is willing to support their colleagues with additional tasks when required
• Ability to work to own initiative in a fast-paced depot environment whilst maintaining a high attention to detail

SANY offer competitive rates of pay with generous holiday and pension provisions. Laptop, phone and car allowance will also be provided.