Key Account Service Coordinator

SANY Group; Coatbridge; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Company pension scheme

Group life insurance

25 days holiday

Monthly birthday lunch

Job summary

Sany Heavy Industry Co. Ltd in the UK is seeking a key account service coordinator to join our growing team. You will arrange and book machine service appointments by telephone and email, create customer invoices, and provide updates on works completed.

You will manage depot parts stock, allocate schedules, work with the sales department on new machines, and submit warranty claims. We offer a competitive package, a company pension and life insurance, 25 days holiday plus bank holidays, and a

Qualifications

• Ability to provide tailored customer service/upselling to a varied customer base, providing regular communication updates.
• Strong team player who is willing to support their colleagues with additional tasks when required.
• Ability to work to own initiative in a fast-paced depot environment whilst maintaining a high attention to detail.

Responsibilities

• Arrange and book machine service appointments via telephone and email
• Create customer invoices and provide customer updates on works completed
• Control of depot parts stock including allocation to service jobs and customer sales - this is a parts function not service, we order the parts but it's up to the parts team to control the stock (is this a dual role scenario)
• Allocate work schedules to the service team
• Work alongside the sales dept on the preparation of new machines
• Submit warranty claims following completion of works - This function is currently controlled by our Chinese Colleagues (has this been changed as i am not aware)

Skills

Customer service

Upselling

Team collaboration

Job description

Sany Heavy Industry Co. Ltd is China’s largest and top construction equipment manufacturer in the world. The Company has 25 manufacturing bases across the globe with 18 overseas regional headquarters, working with 8,000 suppliers and 400 dealers.

Sany Heavy Industry Co. Ltd is the core business of Sany Group, which employs over 50,000 staff, and it is also one of the biggest private enterprises in China, and diversified business across construction &mining equipment manufacturing, renewable energy, bank and insurance, real estate development, IIoT etc. The Group spends 5-7% of annual revenue on Research& Development, and has set up R&D and manufacturing facilities in the US, Brazil, Germany and India.

Due to fast growing business in UK, currently we look for a key account service coordinator to join our young and friendly team, following are details,

Key responsibilities and duties for this position:

• Arrange and book machine service appointments via telephone and email
• Create customer invoices and provide customer updates on works completed
• Control of depot parts stock including allocation to service jobs and customer sales - this is a parts function not service, we order the parts but it's up to the parts team to control the stock (is this a dual role scenario)
• Allocate work schedules to the service team
• Work alongside the sales dept on the preparation of new machines
• Submit warranty claims following completion of works - This function is currently controlled by our Chinese Colleagues (has this been changed as i am not aware)

What we expect from you:

• Ability to provide tailored customer service/upselling to a varied customer base, providing regular communication updates
• Strong team player who is willing to support their colleagues with additional tasks when required
• Ability to work to own initiative in a fast-paced depot environment whilst maintaining a high attention to detail

What we offer:

• Competitive package
• Company pension scheme and group life insurance
• 25days holiday+ 8 days bank holiday
• Fast career growing path
• Friendly working environment and monthly birthday lunch