Service Coordinator

Speedy Hire Plc; Tamworth; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Speedy Work Life Balance

26 days holiday + bank holidays

Pension scheme

Life assurance

Staff discounts across Speedy brand

Training and career progression

Staff discounts

Employee Assistance Programme

Green Commute Initiative

Canteen facilities

Job summary

Speedy Hire Plc in Tamworth is seeking a highly organised Service Coordinator to join our team. You’ll coordinate mobile Service Engineers, manage their schedules and ensure customers receive fast, first-class service.

This role involves planning engineer calendars, booking service, repair and maintenance jobs, responding to customer queries, and keeping records. A proactive, customer-focused approach and ability to work to targets are essential.

Qualifications

• Excellent organisation and time-management skills.
• Confident and professional telephone manner.
• Strong customer service and communication skills.
• Ability to manage multiple priorities in a busy environment.
• Proactive approach to problem solving.
• Confidence working towards targets and KPIs.
• Willingness to learn and develop product knowledge.
• Previous experience in service coordination, scheduling, hire or similar environment would be an advantage.

Responsibilities

• Plan and coordinate mobile Service Engineer schedules.
• Booking and prioritising service, repair and maintenance jobs.
• Responding to customer queries and onsite service issues.
• Keeping customers updated on engineer attendance and job progress.
• Processing customer orders and maintaining accurate records.
• Working closely with Engineers and other internal teams.
• Managing changing priorities and responding to urgent requirements.
• Helping the team achieve service levels, targets and KPIs.

Skills

Organisation

Telephone manner

Customer service

Multitasking

Problem solving

Target KPIs

Product knowledge

Service coordination

Job description

Service Coordinator- Tamworth

Monday to Friday | 07:30-16:30 | 40 hours per week
Speedy Work Life Balance - Short Working | Wednesday off

Speedy are the UK's leading hire provider, with the widest range of tools, specialist hire equipment, plant and support services - everything for every job!

Due to continued growth, we’re looking for an organised and customer-focused Service Coordinator to join our team.

You’ll play a key role in coordinating our mobile Service Engineers, managing their schedules and making sure our customers receive a fast, efficient and first-class service.

The role

As a Service Coordinator, you’ll be at the heart of our service operation, keeping engineers, customers and internal teams connected.

Your day will include:

• Planning and coordinating mobile Service Engineer schedules
• Booking and prioritising service, repair and maintenance jobs
• Responding to customer queries and onsite service issues
• Keeping customers updated on engineer attendance and job progress
• Processing customer orders and maintaining accurate records
• Working closely with Engineers and other internal teams
• Managing changing priorities and responding to urgent requirements
• Helping the team achieve service levels, targets and KPIs

What you’ll need

• Excellent organisation and time-management skills
• A confident and professional telephone manner
• Strong customer service and communication skills
• The ability to manage multiple priorities in a busy environment
• A proactive approach to problem solving
• Confidence working towards targets and KPIs
• A willingness to learn and develop your product knowledge
• Previous experience within service coordination, scheduling, hire or a similar environment would be an advantage

What we offer

• Speedy Work Life Balance - Short Working pattern with Wednesday off
• 26 days holiday plus bank holidays
• Pension scheme
• Life assurance
• 95% discount across the Speedy brand
• Training, development and career progression
• My Staff Shop discounts and offers
• PAM Employee Assistance Programme
• Green Commute Initiative
• Canteen facilities

Work Life Balance at Speedy

This role is eligible for our Speedy Work Life Balance (SWLB) initiative, working a Short Working pattern with Wednesday as your designated day off.

Our SWLB initiative demonstrates our commitment to creating more balanced working patterns, supporting colleague wellbeing and putting our People First.

We also offer a Career Line of Sight, giving you a clear view of the opportunities available to develop and progress your career across the Speedy Group.

Speedy reserves the right to close vacancies early where a high volume of applications is received.

Some roles within The Speedy Group UK&I may require a DBS, Credit or Security Clearance Check.

The Speedy Group is an equal opportunities employer. We embrace diversity in all its forms and are committed to creating an inclusive environment where everyone can do the best work of their lives with us.

All roles within The Speedy Group require proof of the right to work in the UK by the start of employment.